Community Health Worker Supervisor – Lead Field Outreach

Automatic Data Processing, Inc.; Cary (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Growth opportunities

Hybrid work options

Job summary

Community Care of North Carolina (CCNC) seeks a CHW Supervisor to oversee non-clinical CHWs, drive community outreach, and coordinate care coordination efforts. The role combines field engagement with team leadership, program coordination, and performance improvement activities.

Responsibilities include coaching CHWs, monitoring metrics, ensuring privacy and compliance, and collaborating with health partners to achieve outcomes and equitable access to care.

Qualifications

• High school diploma or GED required.
• Minimum 5 years of experience as a Community Health Worker or in a human services/health care setting with relevant community work.
• Minimum of 3 years leadership, supervisory, or team coordination experience.
• Valid driver’s license with current auto liability insurance.

Responsibilities

• Develop and implement CHW workflows, processes, and programs aligned with goals and timelines.
• Coordinate outreach activities and community initiatives.
• Provide ongoing CHW core competency training (communication, documentation, cultural humility, soft skills).
• Perform chart audits and ensure data accuracy and timeliness.
• Monitor service quality, client satisfaction, and HIPAA compliance.
• Support CHWs in the field and assist with staff coaching and evaluations.

Skills

Leadership

Communication

Coaching

Data analysis

Cultural humility

Time management

Conflict resolution

Education

High school diploma or GED

NC CHW Certification preferred

Tools

MS Office

EMR systems

Job description

Community Care of North Carolina (CCNC) seeks a CHW Supervisor to oversee non-clinical CHWs, drive community outreach, and coordinate care coordination efforts. The role combines field engagement with team leadership, program coordination, and performance improvement activities.

Responsibilities include coaching CHWs, monitoring metrics, ensuring privacy and compliance, and collaborating with health partners to achieve outcomes and equitable access to care.