Community Health Worker/Patient Navigator

Family Health Center of Worcester, Inc.; Worcester (MA); On-site; USD 44,000 - 60,000; Full time

Job summary

The Community Health Worker/Patient Navigator at Family Health Center of Worcester, Inc. will support outreach and education efforts for the Women's Health Program, helping patients engage in care and navigate services.

Responsibilities include outreach, scheduling follow-ups, coordinating referrals, and advocating for patients on transportation, interpretation, and insurance needs. The role requires strong organizational and communication skills and a commitment to community health.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Bilingual in English and another language appropriate to patient population.
• Community Health Worker Core Training within first year of employment.
• Minimum two years of relevant work or internship experience; ability to interview patients and coordinate with internal and external partners.

Responsibilities

• Outreach and education to engage patients in care and care management services.
• Identify, recruit, and support patients for engagement in services.
• Advocate for patients regarding transportation, interpretation, and access to services.
• Document services and assist in data collection for program needs.

Skills

Organizational skills

Communication skills

Education

High school diploma or GED

Bachelor's degree preferred

Community Health Worker Core Training

Job description

This onsite Community Health Worker/Patient Navigator will support outreach and education efforts for the Women's Health Program, enhancing patient engagement through community outreach initiatives and educational programs.

Position Summary

The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit and support patients to engage in care and/or care management services; and will provide patient education and advocacy to assist patients with accessing services of FHCW and make and follow-up on referrals for external services as part of the population health team.

Program Specific Essential Duties and Responsibilities

• Supports the care team with patient follow-up, reminders, and addresses barriers to care.
• Document all services as required and will assist in meeting all program requirements.
• Collects and analyzes data related to the project and works with data management staff for data collection.
• Provides outreach and meets with patients to explain services and coordinates the treatment plan.
• Facilitates referral process for patients using Healthify, E-referral, Community Help, and other tools as applicable.
• Advocates for patients regarding transportation, interpretation, health insurance, and FHCW services.
• Strong organizational and communication skills to act as a hub of information across multiple departments.
• Any and all other duties as assigned.

Qualifications and Education Requirements

One of the following combinations of education and employment experience must be met in order to be considered for the position:

Education And Experience

High school diploma or GED required; Bachelor’s degree preferred. Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.

Minimum of two years relevant work or college-level internship experience required. Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.

• Bilingual in English and another language appropriate to FHCW patient population required.
• Community Health Worker Core Training required within first year of employment.