Community Health Worker HIV Care

1910 Cooley Dickinson Hospital, Inc.; Northampton (MA); On-site; USD 23,000 - 33,000; Full time

Job summary

1910 Cooley Dickinson Hospital, Inc. seeks a Community Health Worker - HIV Care to support HIV care and prevention, addressing social determinants of health and health equity. The CHW partners with clients to manage medical care, housing, and social services while collaborating with clinicians and APP teams to meet client needs.

The role involves needs assessments, health planning, advocacy, and ongoing follow-up to ensure continuity of care and improved health outcomes in a community setting.

Qualifications

• Experience working with individuals living with HIV and marginalized populations.
• Bilingual Spanish required.
• Current driver’s license and reliable transportation.
• Strong cross-cultural communication and interpersonal skills.

Responsibilities

• Provide culturally responsive HIV care management and care coordination.
• Assess needs and co-create health and well-being plans with clients.
• Facilitate communication between clients, families, and providers.
• Navigate resources and programs to bridge gaps in access to services.
• Advocate for clients and support goal achievement and self-identified outcomes.
• Conduct outreach and health education to clients and communities.

Skills

HIV care

Care coordination

Bilingual Spanish

Cultural humility

Trauma-informed care

Education

High school diploma

Job description

Job Summary Summary

The Community Health Worker - HIV Care is a key member of A Positive Place's HIV care and prevention team integrating community health work into clinical care by addressing social determinants of health and health equity. CHWs partner with individuals living with HIV in managing medical care, social services coordination, disease education, trauma and recovery, positive prevention, sexual health promotion, housing, and substance use risk reduction. The Community Health Worker - HIV Care works collaboratively with clients and other APP Care team members (housing, insurance, recovery coaching, peer advocacy, health navigation), as well as Infectious Disease specialists, PCPs, and other community programs to meet all needs.

Essential Functions

• Partner with Infectious Disease Specialists and patients to provide culturally responsive HIV/HCV/STI medical/social case management, care/service coordination to ensure patient satisfaction and equitable health outcomes.
• Conduct needs assessments, co-create health and well-being plans with individuals, addressing clinical and psychosocial drivers of health and barriers to access.
• Facilitate communications, act as a liaison between clients, partners, families, and providers to support clear decision-making, solve problems, and meet health goals.
• Navigate complex local, state, and federal resources/programs available to clients, bridging gaps in access to services, and improving client experience.
• Offer Advocacy & Support to amplify the voice of clients, empower individuals to understand their rights, and achieve self-identified goals.
• Provide ongoing follow‑up and support to individuals to ensure continuity of care and successful achievement of health and well‑being goals.
• Conduct Outreach & Health Education: Provide disease management and treatment education to newly diagnosed, partners, family members, and community providers.
• Advance health equity by bridging gaps between minoritized communities and health systems.
• Collect data and maintain accurate records of interactions and outcomes to improve client outcomes, reduce health disparities in diverse populations, inform improvement strategies, and design new services.

Qualifications

Education: High School Diploma or Equivalent required

• Experience: Experience working with individuals living with HIV, unhoused individuals/families, people in recovery, trauma survivors, members of Black, Latine, GBTQ communities, formerly incarcerated individuals, and/or other historically minoritized populations with cultural humility 1‑2 years required and Case management, harm reduction, client advocacy, systems’ navigation or other related community health work 1‑2 years required and Crisis intervention, goal planning, mediating, sexual health promotion, substance use harm reduction, disease management, medication education 1‑2 years required and Community‑based and/or clinical care work setting, home visits, and other off‑site locations 1‑2 years required
• Knowledge, Skills and Abilities: Demonstrated knowledge of local resources, community‑based services, and government benefits available to HIV/AIDS individuals and families required. Skilled in strength-based, people‑first, harm reduction, culturally humble, and restorative approaches to equitable community health care and prevention.
• Current driver’s license, good driving record, and reliable transportation.
• Bilingual (Spanish) required.
• A person with lived experience of populations served is a plus.
• Strong cross‑cultural interpersonal, organizational, and oral and written communication skills.
• Basic‑Intermediate digital literacy required.

Physical Requirements

• Standing Frequently
• Walking Frequently
• Sitting Frequently
• Occasionally Lifting Frequently Carrying Frequently Pushing Occasionally Pulling Occasionally Climbing Rarely Balancing Frequently Stooping Occasionally Kneeling Occasionally Crouching Occasionally Crawling Rarely Reaching Frequently
• Gross Manipulation (Handling) Frequently Fine Manipulation (Fingering) Frequently Feeling Constantly Foot Use Rarely Vision - Far Constantly Vision - Near Constantly Talking Constantly Hearing Constantly

Additional Job Details (if applicable)

Remote Type Onsite Work Location 2 Conz Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range

$17.71 - $24.40/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half people-focused, half performance-focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.