Community Health Worker - HIV Care

Cooley Dickinson Hospital; Northampton (MA); On-site; USD 50,696,000 - 69,916,000; Full time

Job summary

Mass General Brigham is seeking a Community Health Worker to join the HIV care and prevention team. The role focuses on integrating community health work with clinical care, addressing social determinants of health and equity.

You will collaborate with Infectious Disease specialists, care teams, housing and social services, conducting needs assessments, developing individual health plans, and supporting navigation to services.

Qualifications

• High school diploma or equivalent required.
• 1-2 years in case management, harm reduction, or related community health work.
• Bilingual Spanish required.
• Experience with populations served (HIV, unhoused, recovery, trauma) a plus.
• Current driver's license and reliable transportation.
• Strong cross-cultural communication and organizational skills.
• Basic-Intermediate digital literacy.

Responsibilities

• Provide culturally responsive HIV/HCV/STI case management and care coordination.
• Conduct needs assessments and co-create health plans with individuals.
• Facilitate communication between clients, families, providers to support decision-making.
• Navigate local, state, and federal resources to bridge service gaps.
• Offer advocacy and support to empower clients to meet goals.
• Provide follow-up to ensure continuity of care and health outcomes.
• Deliver disease management education to newly diagnosed and partners.
• Advance health equity by bridging gaps between minoritized communities and health systems.
• Collect data and maintain records to improve outcomes.

Skills

Bilingual (Spanish)

Cross-cultural communication

Organizational skills

Oral and written communication

Digital literacy

Reliable transportation

Education

High School Diploma or Equivalent

Job description

Site: Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

The Community Health Worker - HIV Care is a key member of A Positive Place's HIV care and prevention team integrating community health work into clinical care by addressing social determinants of health and health equity. CHWs partner with individuals living with HIV in managing medical care, social services coordination, disease education, trauma and recovery, positive prevention, sexual health promotion, housing, and substance use risk reduction. The Community Health Worker - HIV Care works collaboratively with clients and other APP Care team members (housing, insurance, recovery coaching, peer advocacy, health navigation), as well as Infectious Disease specialists, PCPs, and other community programs to meet all needs.

Does this position require Patient Care? Yes

Essential Functions

• Partner with Infectious Disease Specialists and patients to provide culturally responsive HIV/HCV/STI medical/social case management, care/service coordination to ensure patient satisfaction and equitable health outcomes.
• Conduct needs assessments, co-create health and well-being plans with individuals, addressing clinical and psychosocial drivers of health and barriers to access.
• Facilitate communications, act as a liaison between clients, partners, families, and providers to support clear decision-making, solve problems, and meet health goals.
• Navigate complex local, state, and federal resources/programs available to clients, bridging gaps in access to services, and improving client experience.
• Offer Advocacy & Support to amplify the voice of clients, empower individuals to understand their rights, and achieve self-identified goals.
• Provide ongoing follow-up and support to individuals to ensure continuity of care and successful achievement of health and well-being goals.
• Conduct Outreach & Health Education: Provide disease management and treatment education to newly diagnosed, partners, family members, and community providers.
• Advance health equity by bridging gaps between minoritized communities and health systems.
• Collect data and maintain accurate records of interactions and outcomes to improve client outcomes, reduce health disparities in diverse populations, inform improvement strategies, and design new services.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

Experience working with individuals living with HIV, unhoused individuals/families, people in recovery, trauma survivors, members of Black, Latine, GBTQ communities, formerly incarcerated individuals, and/or other historically minoritized populations with cultural humility 1-2 years required and Case management, harm reduction, client advocacy, systems' navigation or other related community health work 1-2 years required and Crisis intervention, goal planning, mediating, sexual health promotion, substance use harm reduction, disease management, medication education 1-2 years required and Community-based and/or clinical care work setting, home visits, and other off-site locations 1-2 years required

Knowledge, Skills and Abilities

• Demonstrated knowledge of local resources, community-based services, and government benefits available to HIV/AIDS individuals and families required.
• Skilled in strength-based, people-first, harm reduction, culturally humble, and restorative approaches to equitable community health care and prevention.
• Current driver's license, good driving record, and reliable transportation.
• Bilingual (Spanish) required.
• A person with lived experience of populations served is a plus.
• Strong cross-cultural interpersonal, organizational, and oral and written communication skills.
• Basic-Intermediate digital literacy required.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently
• Walking Frequently
• Sitting Occasionally
• Lifting Frequently
• Carrying Frequently
• Pushing Occasionally
• Pulling Occasionally
• Climbing Rarely
• Balancing Frequently
• Stooping Occasionally
• Kneeling Occasionally
• Crouching Occasionally
• Crawling Rarely
• Reaching Frequently
• Gross Manipulation (Handling) Frequently
• Fine Manipulation (Fingering) Frequently
• Feeling Constantly
• Foot Use Rarely
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

Remote Type

Onsite

Work Location

2 Conz Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.40/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1900, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.