Community Health Worker Administrative Assistant

1910 Cooley Dickinson Hospital, Inc.; Northampton (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Mass General Brigham is seeking an on-site receptionist to greet visitors, collect data, and coordinate scheduling for health services at our Northampton location. You will support clients with paperwork, referrals, and basic administrative tasks while maintaining a trauma-informed, culturally responsive approach.

The role emphasizes patient-centered communication, collaboration with staff, and accurate data handling to ensure smooth operations and high-quality service delivery at the facility.

Qualifications

• High School Diploma or Equivalent required.
• Experience working with diverse populations is preferred.
• Strong organizational and communication skills are essential.

Responsibilities

• Greet guests and manage reception duties.
• Collect data, enter information, and generate reports.
• Coordinate scheduling and assist with applications and paperwork.
• Support staff with daily tasks and process-related projects.
• Coordinate client travel to health services and related services.

Skills

Data entry

Scheduling

Customer service

Bilingual (Spanish) preferred

Microsoft Office

Education

High School Diploma or equivalent

Tools

Office software

Job description

Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary

Responsible for greeting all guests, data collection, entry and reporting, inter and intra-office communications, scheduling, assistance with applications, clerical and other related duties/projects. When interacting with clients, this position will provide client-centered, culturally responsive, trauma-informed support/services, offer accurate information and referrals, and encourage positive prevention and risk reduction.

Does this position require Patient Care? No Essential Functions Welcome all visitors with a culturally responsive, trauma-informed, harm reduction approach.

• -Maintain digital/physical files for multiple databases/paper files.
• -Coordinate purchase orders.
• -Manage inventory.
• -Troubleshoot office equipment.
• -Support staff with daily tasks.
• -Coordinate client travel to health services and related services.
• -Help schedule client appointments.
• -Assist clients in completing paperwork and applications.

Qualifications Education

High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience working with individuals living with HIV, unhoused individuals/families, people in recovery, trauma survivors, members of Black, Latine, GBTQ+ communities, formerly incarcerated individuals, and/or other historically minoritized populations with cultural humility 1-2 years required and Experience with community-based, nonprofit, grant funded programs; community health; public health/human services; outreach; health equity 1-2 years required and Experience with essential administrative, organizational, and communication tasks to keep an office running smoothly 1-2 years required.

Knowledge, Skills and Abilities

• - Knowledge of local resources that support social drivers of health – transportation, housing, food access, employment/education.
• - Skilled in strength-based, people-first, harm-reduction, culturally humble, and restorative approaches to equitable community health care and prevention.
• - Bilingual (Spanish) preferred.
• - Person with lived experience of populations served is a plus.
• - Strong cross-cultural interpersonal, organizational, and oral and written communication skills.
• - Intermediate digital literacy required.

Additional Job Details (if applicable)

Physical Requirements Standing Occasionally Walking Occasionally Sitting Constantly Lifting Occasionally Carrying Occasionally Pushing Rarely Pulling Rarely Climbing Rarely Balancing Occasionally Stooping Occasionally Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Occasionally Gross Manipulation (Handling) Constantly Fine Manipulation (Fingering) Frequently Feeling Constantly Foot Use Rarely Vision - Far Constantly Vision - Near Constantly Talking Constantly Hearing Constantly

Remote Type Onsite Work Location 2 Conz Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $22.76/Hourly Grade 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.