Community Health Worker – Bilingual English and Spanish

Community Clinic of Maui, Inc.; Wailuku (HI); On-site; USD 42,000 - 52,000; Full time

Job summary

The Community Clinic of Maui, Inc. is hiring a Community Health Worker to support patients through recruitment, education, and navigation within the PCMH model.

The role emphasizes culturally appropriate outreach across Maui island and coordination with families and caregivers. Required English and Spanish fluency, basic computer skills, and the ability to provide emotional support and practical assistance.

Qualifications

• Experience working in multi-cultural settings.
• Experience in a community-based setting (1–2 years preferred).
• Fluency in English and Spanish is required; additional languages are a plus.

Responsibilities

• Provide patient services in the health center and community for recruitment.
• Coordinate care, navigation, and social support for patients.
• Identify resources and assist with appointment scheduling.
• Deliver culturally and language-appropriate education and information.
• Coordinate transportation and translation/interpretation as needed.

Skills

English fluency

Spanish fluency

Cultural competency

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

Brief Description

PRIMARY FUNCTION: The Community Health Worker (CHW) contributes to meeting the comprehensive needs of the patient that include social determinants of health and direct medical services. Under the Primary Care Medical Home (PCMH) model, CHWs contribute to patient recruitment, education, navigation, social support, medical follow-up needs, care coordination and integration. Chronic disease management and risk factor reduction are often the focus of these efforts for the CHW with proven interventions on chronic disease prevention and control.

Essential Duties And Functions

Community Health Worker provides patient services in the health center and outside in the community for patient recruitment. Patient services are provided for existing patients and patient recruiting is conducted within targeted communities (which includes all census tracts on Maui island, with the exception of Hana) on a rotational basis, to perform:

• Care coordination and integration, to include working with patient, partners, families and caregivers.
• Resource identification.
• Goal setting and assistance with self-monitoring.
• Culturally and age appropriate education to include instructional materials, with multiple language options, health screens, and clarification of care plans in compliance with clinical protocols.
• Patient recruitment includes contacting assigned individuals who have yet to establish care, educating them about the range of services available to them at the health center, and expansion of translation and/or interpretation services available to patient.

Community Health Workers provide, deliver, and/or manage needed culturally and age appropriate services such as:

• Education and communication materials, educational tools, multimodality approaches to care in multiple languages.
• Implement and monitor care management plans.
• Assistance with appointment scheduling.
• Psychosocial support.
• Eligibility referrals.
• Translation and/or interpretation services as qualified.
• Coordination of transport
• A Patient Assistance Program (PAP) to provide financial assistance to access complementary and alternative care options as well as healthy foods.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or its equivalent.

Experience

• Experience working in a multi-cultural setting.
• Experience working in a community-based setting; one to two years preferred.

Skills/Competencies

• Written and oral fluency in English and Spanish required. Other second languages are desirable.
• Knowledge of some medical terminology preferred.
• Basic computer skills.
• Ability to initiate and maintain positive working relationships with staff and other organizations.
• Understand the community served and community connectedness.
• Good communication skills, such as listening well, and using language appropriately.
• Ability and willingness to provide emotional support, encouragement and motivation to patients.

Certifications

• Valid driver's license.
• Access to an insured vehicle.
• TB clearance within previous 12 months.
• BLS CPR certificate.