Community Health Worker - Bilingual English and Spanish

Community Clinic of Maui; Wailuku (HI); On-site; USD 27,000 - 28,000; Full time

Job summary

Community Clinic of Maui is seeking a Community Health Worker to support patient recruitment, education, navigation, and care coordination in Maui’s diverse communities. The CHW will focus on social determinants of health and direct medical services under the PCMH model.

Responsibilities include language-access services, translation support, and helping patients access programs, transportation, and essential resources.

Qualifications

• High school diploma or equivalent required.
• Written and oral fluency in English and Spanish required.
• Experience in a multi-cultural/community-based setting preferred.
• Basic computer skills and knowledge of medical terminology a plus.

Responsibilities

• Perform care coordination and patient recruitment within Maui community.
• Provide education and navigation to patients, with language support.
• Assist with appointment scheduling and transportation coordination.
• Support chronic disease management and care coordination under PCMH model.
• Deliver culturally appropriate services in multiple languages.

Skills

Multicultural experience

English & Spanish fluency

Basic computer skills

Communication skills

Relationship building

Community orientation

Education

High School Diploma or equivalent

Job description

• Base Pay $19.32 - $20.32 / Hour
• Job Category Community Engagement, Social Work
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name Human Resources
• Phone [phone]

PRIMARY FUNCTION: The Community Health Worker (CHW) contributes to meeting the comprehensive needs of the patient that include social determinants of health and direct medical services. Under the Primary Care Medical Home (PCMH) model, CHWs contribute to patient recruitment, education, navigation, social support, medical follow-up needs, care coordination and integration. Chronic disease management and risk factor reduction are often the focus of these efforts for the CHW with proven interventions on chronic disease prevention and control.

ESSENTIAL DUTIES AND FUNCTIONS

Community Health Worker provides patient services in the health center and outside in the community for patient recruitment. Patient services are provided for existing patients and patient recruiting is conducted within targeted communities (which includes all census tracts on Maui island, with the exception of Hana) on a rotational basis, to perform:

• Care coordination and integration, to include working with patient, partners, families and caregivers.
• Goal setting and assistance with self-monitoring.
• Culturally and age appropriate education to include instructional materials, with multiple language options, health screens, and clarification of care plans in compliance with clinical protocols.
• Patient recruitment includes contacting assigned individuals who have yet to establish care, educating them about the range of services available to them at the health center, and expansion of translation and/or interpretation services available to patient.

Community Health Workers provide, deliver, and/or manage needed culturally and age appropriate services such as:

• Education and communication materials, educational tools, multimodality approaches to care in multiple languages.
• Implement and monitor care management plans.
• Assistance with appointment scheduling.
• Eligibility referrals.
• Translation and/or interpretation services as qualified.
• Coordination of transport
• A Patient Assistance Program (PAP) to provide financial assistance to access complementary and alternative care options as well as healthy foods.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or its equivalent.

Experience

• Experience working in a multi-cultural setting.
• Experience working in a community-based setting; one to two years preferred.
• Written and oral fluency in English and Spanish required. Other second languages are desirable.
• Knowledge of some medical terminology preferred.
• Basic computer skills.
• Ability to initiate and maintain positive working relationships with staff and other organizations.
• Understand the community served and community connectedness.
• Good communication skills, such as listening well, and using language appropriately.
• Ability and willingness to provide emotional support, encouragement and motivation to patients.

Certifications

• Access to an insured vehicle.
• TB clearance within previous 12 months.