Community Health Worker - Bilingual English and Spanish

Community Clinic of Maui, Inc.; Wailuku (HI); On-site; USD 36,000 - 60,000; Full time

Job summary

The Community Clinic of Maui, Inc. is seeking a Community Health Worker to support patients with medical and social needs within the PCMH model. You will assist with care coordination, education, navigation, and follow-up to improve health outcomes.

Responsibilities include outreach in Maui communities, helping with appointment scheduling, translating and interpreting services, and linking patients to resources. A high school diploma and bilingual English/Spanish proficiency are preferred.

Qualifications

• High School Diploma or equivalent.
• Experience in a multi-cultural/community-based setting preferred.
• Bilingual in English and Spanish; other languages desirable.
• Excellent written and spoken communication.
• Ability to establish positive relationships with staff and community partners.
• Basic computer skills.

Responsibilities

• Care coordination and navigation for patients.
• Resource identification and referrals.
• Education and communication in multiple languages.
• Assist with appointment scheduling and follow-up.
• Provide psychosocial support and translation services.
• Coordinate transportation when needed.

Skills

Bilingual English/Spanish

Communication skills

Interpersonal skills

Basic computer skills

Cultural competence

Community health experience

Education

High School Diploma or equivalent

Job description

Brief Description

The Community Health Worker (CHW) contributes to meeting the comprehensive needs of the patient that include social determinants of health and direct medical services. Under the Primary Care Medical Home (PCMH) model, CHWs contribute to patient recruitment, education, navigation, social support, medical follow-up needs, care coordination and integration. Chronic disease management and risk factor reduction are often the focus of these efforts for the CHW with proven interventions on chronic disease prevention and control.

Essential Duties And Functions

Community Health Worker provides patient services in the health center and outside in the community for patient recruitment. Patient services are provided for existing patients and patient recruiting is conducted within targeted communities (which includes all census tracts on Maui island, with the exception of Hana) on a rotational basis, to perform:

• Care coordination and integration, to include working with patient, partners, families and caregivers.
• Resource identification.
• Goal setting and assistance with self-monitoring.
• Culturally and age appropriate education to include instructional materials, with multiple language options, health screens, and clarification of care plans in compliance with clinical protocols.
• Patient recruitment includes contacting assigned individuals who have yet to establish care, educating them about the range of services available to them at the health center, and expansion of translation and/or interpretation services available to patient.

Community Health Workers provide, deliver, and/or manage needed culturally and age appropriate services such as:

• Education and communication materials, educational tools, multimodality approaches to care in multiple languages.
• Implement and monitor care management plans.
• Assistance with appointment scheduling.
• Psychosocial support.
• Eligibility referrals.
• Translation and/or interpretation services as qualified.
• Coordination of transport
• A Patient Assistance Program (PAP) to provide financial assistance to access complementary and alternative care options as well as healthy foods.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or its equivalent.

Experience

• Experience working in a multi-cultural setting.
• Experience working in a community-based setting; one to two years preferred.

Skills/Competencies

• Written and oral fluency in English and Spanish required. Other second languages are desirable.
• Knowledge of some medical terminology preferred.
• Basic computer skills.
• Ability to initiate and maintain positive working relationships with staff and other organizations.
• Understand the community served and community connectedness.
• Good communication skills, such as listening well, and using language appropriately.
• Ability and willingness to provide emotional support, encouragement and motivation to patients.

Certifications

• Valid driver’s license.
• Access to an insured vehicle.
• TB clearance within previous 12 months.
• BLS CPR certificate.