Community Health Worker

SBH Health System; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

SBH Health System in New York seeks a Community Health Worker to work with patients, families, and care teams to improve health outcomes and access to services. The CHW provides advocacy, education, and navigation for Medicaid members with chronic conditions.

Responsibilities include collaborating with clinicians and community organizations, documenting encounters in EMR, maintaining referral logs, and contributing to outreach and program reporting.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Completion of Community Health Worker training or qualifying work experience.
• Experience working with underserved populations preferred.
• Bilingual English/Spanish preferred.
• Strong interpersonal, communication, and organizational skills.

Responsibilities

• Promote a safe, cooperative healthcare environment and adhere to hospital policies.
• Collaborate with physicians, nurses, social workers, and community organizations to coordinate services.
• Document CHW encounters in the electronic medical record per Medicaid requirements.
• Maintain patient tracking and referral logs; participate in quality reporting.

Skills

Interpersonal skills

Communication skills

Organizational skills

Education

Associate's degree

Bachelor's degree

Job description

The Community Health Worker (CHW) works directly with patients, families, community partners, and interdisciplinary clinical teams to improve health outcomes, reduce barriers to care, and support equitable access to healthcare and social services. They serve as a trusted liaison between patients, healthcare providers, social service agencies, and community organizations, delivering culturally responsive health advocacy, health education, and health navigation services to Medicaid members with chronic conditions, unmet health-related social needs, or other qualifying needs. The CHW helps patients build self-management skills, navigate healthcare systems, maintain insurance coverage, address social determinants of health, and successfully connect to medical, behavioral, and community-based resources.

• 1. Promote a safe, cooperative, and professional healthcare environment to ensure optimum patient care (as per HR Policy 113c).
• 2. Adheres to all hospital policies, procedures, rules, and regulations, including but not limited to absenteeism, ETIME, cellular telephone usage, dress code, confidentiality, and rules of conduct.
• 3. Makes Customer Service a priority, treating patients, visitors, community partners, and co-workers in a professional manner exercising courtesy, respect, and cultural humility.
• 4. Demonstrates standards of performance and behaviors consistent with the DRIVE to Patient-Centered Excellence.
• 5. Deliver Community Health Worker services as assigned, including but not limited to:
• 6. Collaborate with physicians, nurses, social workers, care managers, financial counselors, and community-based organizations to coordinate services and improve continuity of care.
• 7. Document all CHW encounters accurately in the electronic medical record in accordance with Medicaid documentation requirements.
• 8. Maintain patient tracking systems, referral logs, outreach records, and quality reporting documentation.
• 9. Participate in quality improvement activities, workflow development, and population health performance initiatives.
• 10. Contribute to educational materials, workflows, patient communication campaigns, and program reporting.
• 11. Attend scheduled department, division, supervision, and training meetings and participate as appropriate.
• 12. Perform other duties at the discretion of leadership.

Requirements

• Associate's degree required, Bachelor's degree preferred.
• Completion of Community Health Worker training or qualifying work experience.
• Experience working with underserved populations preferred.
• Strong interpersonal, communication, and organizational skills.
• Bilingual English/Spanish preferred.