Community Health Service Coordinator & Case Manager

Apicha Community Health Center; New York (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

12 Paid Holidays

Vacation and Sick Leave

Health Insurance Coverage

Flexible Spending Account

Life Insurance

Employee Assistance Program

Job summary

Apicha Community Health Center in New York City seeks a Service Coordinator/Case Manager for the Jackson Heights location to coordinate patient services and support care plans. You will assess patients, develop and update care plans, provide health education sessions, document activities accurately, and support program quality improvements.

Collaborate with the Program Manager for Support Services and other providers to coordinate care and monitor patient satisfaction.

Qualifications

• BA/BS in a related field with two years of qualifying experience required (advanced degree may substitute for one year).
• Experience with target populations and health programs preferred.
• Excellent written and verbal English communication and customer service skills.
• Strong professionalism and ability to work with diverse groups.

Responsibilities

• Assess and reassess services to program patients and conduct health education sessions.
• Develop and update individual service/care plans based on assessments; provide health education.
• Coordinate with the Program Manager to conduct orientations, screenings, and intakes.
• Provide psychoeducation support groups.
• Coordinate trainings, meetings, and quality assurance activities.
• Collaborate with staff and providers to coordinate patient care and manage satisfaction and exit surveys.
• Maintain accurate records in designated database per protocols.
• Prepare reports and participate in CQI tasks.
• Communicate with patients and families to build trust across diverse backgrounds.
• Represent the agency at venues to promote services.

Skills

Excellent communication

English proficiency

Organizational skills

Customer service

Team collaboration

Education

BA/BS in related field; advanced degree may substitute for 1 year

Job description

Apicha Community Health Center in New York City seeks a Service Coordinator/Case Manager for the Jackson Heights location to coordinate patient services and support care plans. You will assess patients, develop and update care plans, provide health education sessions, document activities accurately, and support program quality improvements.

Collaborate with the Program Manager for Support Services and other providers to coordinate care and monitor patient satisfaction.