Healthcare Case Management Supervisor

Apicha Community Health Center; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Insurance Coverage

Flexible Spending Account

Life Insurance

Employee Assistant Program

11 Paid Holidays

Job summary

A community health organization in New York City is seeking a passionate Healthcare Case Management Supervisor for their Jackson Heights location. The ideal candidate will supervise healthcare case management staff, provide direct services to various target populations, and perform quality assurance activities. Required qualifications include a Bachelor's degree in a related field with supervisory experience preferred. The position offers a competitive benefits package including health insurance and paid holidays.

Qualifications

• Bachelor’s degree in health or related field with 4 years of experience required.
• One year of supervisory experience strongly preferred.
• Experience with target populations such as individuals with Serious Mental Illness.
• UAS-NY certification required within 1 month of hire.
• Excellent written and verbal communication skills in English.
• Ability to work in collaborative and individual settings.
• Proficiency with Outlook, Word, Excel, PowerPoint and health IT systems.

Responsibilities

• Supervise healthcare case management staff for quality patient care.
• Provide direct case management services to children, families, and adults.
• Conduct quality assurance and quality improvement activities.
• Facilitate collaboration and ongoing care team communication with patients.

Skills

Supervisory experience

Communication skills in English

Customer service skills

Ability to multitask

Adaptability to applications

Education

Bachelor’s degree in health or related field

UAS-NY certification

UAS-NY certification

Tools

Outlook

Word

Excel

PowerPoint

eCW

eICARE

AZARA

HCS

Healthix

MAPP

PSYCKES

Job description

Position Summary

We're looking for a committed, passionate and professional Healthcare Case Management Supervisor for our Jackson Heights location. The ideal candidate will be responsible for providing supervision to the healthcare case management staff to ensure quality care is provided to Apicha CHC's patients. Works closely with patients and the multidisciplinary care team at regular intervals for conducting, monitoring and evaluating of progress for patients to achieve positive health outcomes.

Job Responsibilities

• People management and supervisory - responsible for day-to-day patient care and quality services delivery to the patients under the healthcare case management.
• Direct care - provides direct case management services to children, families, and adults to ensure the services they receive are appropriate for their specific needs.
• Quality Assurance and Quality Improvement - perform quality assurance and quality improvement activities
• Collaboration and outreach - facilitate on-going care team communication for betterment of patients including note taking, agenda, setting, etc.

Qualifications

• Bachelor’s degree in related field (i.e., health, nursing, mental health, child and family studies, public health, or other human services fields) with 4 years of qualifying experience required. Advanced degree in related field with 2 years of qualifying experience preferred. May consider bachelor’s degree in non-related field with 6 years of relevant work experience.
• One (1) year of supervisory experience to paid staff strongly preferred.
• Experience working with target populations strongly preferred. The target populations: individuals with Serious Mental Illness, Children and family, immigrant, developmental disabilities, serious substance use disorders (SUDs), chronic hepatitis, LGBT, high risk of or living with HIV/AIDS and/or Asians and Pacific Islanders, and/or immigrants
• UAS-NY certification required within 1 month of hire.
• Appreciation of and commitment to Apicha’s mission and values required.
• Excellent written and verbal communication skills in English required.
• Ability to work effectively in both a collaborative as well as individual setting
• Ability to use and adapt to various applications (Outlook, Word, Excel, PowerPoint, eCW, eICARE, AZARA, HCS, Healthix, MAPP, PSYCKES, etc) required.
• Excellent customer service skills to address in resolving patients and/or providers concerns.
• Ability to work flexible hours including some evenings and weekends.
• Ability to multitask and manage multiple projects in a stressful environment is strongly recommended.

Benefits

At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

We are an equal opportunity employer that does not discriminate on the basis of age, race, creed, religion, national origin, gender, disability, marital status, citizenship status, or sexual orientation. If this sounds like the place for you, please feel free to apply today!