Clinic Operations Manager — Flexible Hours

Apicha-Community-Health-Center-1; New York (NY); On-site; USD 68,000 - 82,000; Full time

Benefits offered by this job

12 Paid Holidays

Vacation and sick leave

Health Insurance Coverage

Flexible Spending Account

Life Insurance

Employee Assistance Program

Job summary

Apicha Community Health Center in Jackson Heights, NY, is seeking a Manager of Clinic Operations to oversee daily clinic functions, staff coordination, and patient flow. The role reports to the Director of Clinic Operations and serves as a liaison across departments to maintain high-quality patient services.

The candidate will supervise front desk activities, ensure policy adherence, manage data entry and billing processes, and support training for new staff.

Qualifications

• Associate degree required with 3 years related experience noted.
• Understanding of scheduling efficiency and patient flow in a medical practice.
• Ability to manage staff questions, problems, and resolve conflicts.
• Ability to take initiative and follow through on projects.
• Ability to prioritize and manage multiple tasks in a stressful environment.
• Ability to interface with licensed providers.
• Ability to work both independently and in a team.
• Fluency in Spanish or one of Asian languages preferred.
• Professional attitude and demeanor required.
• Working knowledge of Word, Excel, Outlook, Adobe, and PowerPoint.
• Experience with EMR required, eClinicalWorks preferred.
• Able to work flexible hours including evenings and weekends.
• Ability to travel using public transportation.

Responsibilities

• Visible at and responsible for monitoring the front desk activities to ensure efficient patient flow and proper scheduling.
• Ensure established policies and procedures and work instructions are followed.
• Monitors front office staff-patient interactions to assure compliance and processes are followed.
• Manages questions, problems, and corrections in connection with patient accounts.
• Monitors and assures proper inputs/updates of patient demographics, required data, accurate billing and collection, and appointment scheduling in the practice management system.
• Responsible for the timely submission of daily cash deposits in accordance with established procedures.
• Conducts and coordinates the departmental orientation and training of all new and existing front office staff on proper functions of the practice management system.
• Maintains managed care reports with current providers’ enrollment status.

Skills

Scheduling efficiency

Staff conflict resolution

Initiative

Multitasking

Provider interfacing

Independent work

Bilingual: Spanish/Asian languages

Professional demeanor

MS Office suite

EMR experience

Education

Associate degree

Tools

eClinicalWorks

MS Office Suite

Job description

Apicha Community Health Center in Jackson Heights, NY, is seeking a Manager of Clinic Operations to oversee daily clinic functions, staff coordination, and patient flow. The role reports to the Director of Clinic Operations and serves as a liaison across departments to maintain high-quality patient services.

The candidate will supervise front desk activities, ensure policy adherence, manage data entry and billing processes, and support training for new staff.