Community Health Navigator — Local Outreach & Support

CVS Health; New York (NY); On-site; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health in New York invites applications for a full-time Community Health Worker. You will bridge patients, families, and the medical system, promoting health literacy and helping access community resources.

Travel to multiple locations is expected to support patient care plans and care team decisions. The role emphasizes culturally competent outreach, documentation in EMR, and collaboration with social workers to improve care quality.

Qualifications

• Minimum 1 year of experience in healthcare, community-based, case management, or social service environment.
• Strong oral and written communication skills.
• Ability to manage multiple priorities while maintaining a positive attitude.
• Dedication to serving the community and building meaningful relationships.
• Access to reliable transportation and ability to travel throughout the community to various locations.

Responsibilities

• Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs.
• Manage patient referrals defined by the care team & collaborate with the Medical Social Worker on action plan.
• Facilitate communication between all identified parties involved in patients’ care as needed.
• Form relationships with and build an inventory of local community organizations that may benefit our patients.
• Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
• Assist patients with completion of applications for accessing eligible benefits and resources.
• Promote goal setting and achievement to improve patients’ quality of life and self efficacy with patients.
• Meet with patients in patient-centered and patient-preferred locations; travel is expected.
• Drive engagement with high risk individuals and accompany to appointments when needed.
• Complete referrals to organizations and agencies as needed.
• Deliver culturally appropriate health education in areas OSH has provided competency training to CHW.
• Document interactions in EMR in a timely manner while maintaining HIPAA standards.
• Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team.
• Other duties as assigned

Skills

Communication skills

Time management

Flexibility

Bilingual English/Spanish

Tools

EMR systems

Job description

Oak Street Health in New York invites applications for a full-time Community Health Worker. You will bridge patients, families, and the medical system, promoting health literacy and helping access community resources.

Travel to multiple locations is expected to support patient care plans and care team decisions. The role emphasizes culturally competent outreach, documentation in EMR, and collaboration with social workers to improve care quality.