Community Health Liaison & Client Navigator

Housing Works; New York (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days

Educational benefit

Job summary

Housing Works is seeking a Community Liaison in New York to connect clients to programs and provide a warm, efficient experience at the Health Center. The role supports Account Management, helping clients access entitlements, health insurance, and benefits while coordinating visits and follow-up communications.

Strong communication, organization, and empathy are essential to succeed. We offer comprehensive healthcare plans, PTO up to 30 days in year one, and an educational benefit to assist

Qualifications

• High School Degree or higher; degree preferred or in progress.
• Experience in community-based health settings preferred.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication.

Responsibilities

• Maintain knowledge of Housing Works' programming and effectively articulate benefits to eligible clients/patients.
• Assist in enrolling clients or registering patients in programming and access entitlements.
• Coordinate client transportation and ensure appointment adherence.
• Navigate site and deliver courtesy lunches during visits.
• Provide follow-up support to ensure adherence to referrals via calls or emails.
• Document and think through solutions for customer service issues.
• Assist in organizing outreach and producing data reports to improve partnerships.
• Meet weekly/monthly reporting requirements on client engagement.
• Participate in professional training, including certifications when required.
• Active member of the Community Partnership team at weekly huddles and meetings.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Teamwork

Attention to detail

Education

High School Diploma or equivalent, degree preferred

Job description

Housing Works is seeking a Community Liaison in New York to connect clients to programs and provide a warm, efficient experience at the Health Center. The role supports Account Management, helping clients access entitlements, health insurance, and benefits while coordinating visits and follow-up communications.

Strong communication, organization, and empathy are essential to succeed. We offer comprehensive healthcare plans, PTO up to 30 days in year one, and an educational benefit to assist