Community Health Advocate & Navigator

Central Health; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Central Health in Austin, TX seeks a Community Health Worker to serve as a trusted liaison between the community and healthcare and social service providers. You will support members in navigating programs, completing applications, and accessing resources with a focus on health equity.

You will educate, advocate, and provide culturally competent information, using motivational interviewing and referrals to help individuals access care and maintain self-sufficiency across our care continuum.

Qualifications

• High School Diploma or equivalent required.
• BLS certification preferred or required upon hire.
• Certified Community Health Worker (CHW) or completion of a 160-hour program within 6 months required.

Responsibilities

• Act as a liaison between members, providers, health plans, Central Health, and community agencies.
• Provide culturally appropriate educational information and effective communication tailored to literacy and health literacy needs.
• Coach participants to advocate and manage health and social resources.
• Manage caseload, document activities and plans of care per standards.
• Provide ongoing follow-up, motivational interviewing, and goal setting.
• Support access to programs, scheduling, transportation, and other resources.
• Assist with access to health services and overcoming barriers to care.
• Continuously learn about community resources and provide referrals as appropriate.
• Attend trainings and maintain CHW certification; support patient portal access and navigation.

Skills

Cultural mediation

Communication skills

Microsoft Office

Community outreach

Patient navigation

Bilingual English/Spanish

Education

High School Diploma

Associate's Degree preferred

Bachelor's Degree preferred

Job description

Central Health in Austin, TX seeks a Community Health Worker to serve as a trusted liaison between the community and healthcare and social service providers. You will support members in navigating programs, completing applications, and accessing resources with a focus on health equity.

You will educate, advocate, and provide culturally competent information, using motivational interviewing and referrals to help individuals access care and maintain self-sufficiency across our care continuum.