Community Health Access Navigator

Northern Counties Health Care, Inc.; Hardwick (VT); On-site; USD 42,000 - 55,000; Full time

Job summary

Northern Counties Health Care, Inc. is seeking a Community Resource Coordinator to connect patients with essential services addressing social determinants of health within our FQHC network.

You will collaborate with clinical teams, social workers, and partners to assess needs and facilitate access to housing, food, transportation, financial assistance and other support services. The role emphasizes outreach, enrollment assistance for subsidized insurance, patient education, and documenting

Qualifications

• Bachelor's degree required; an equivalent level of education and work experience will be considered.
• One year of experience working within a healthcare or human services setting.
• Able to communicate compassionately and effectively with patients of all ages.
• Must be able to travel with use of personal vehicle.
• Must possess the ability to read and interpret documents.
• Must possess the ability to write routine reports and correspondence.
• Must possess the ability to speak effectively before groups and actively engage the general public in outreach situations.
• Must possess the ability to interact with diverse cultural and socioeconomic populations.
• Able to work within a team concept, maintaining positive and constructive interactions with staff at all levels of the organization.
• Able to work independently.
• Skilled in handling multiple tasks and priorities.
• Must maintain a high level of confidentiality.
• Must have proficiency in computer skills including, but not limited to, email functions, spreadsheets, and document processing.
• Knowledge of the health and human services infrastructure, health insurance programs, and public health coverage options preferred.

Responsibilities

• Provide outreach opportunities for community residents lacking access to healthcare and health insurance.
• Provide enrollment assistance for patients and community members to access subsidized, low-cost and free health insurance programs through the health insurance exchange.
• Provide structured patient education on health coverage and renewal assistance for enrolled individuals.
• Distribute outreach materials to patients, community members, partner organizations and businesses to build coverage option awareness.
• Develop, discover, and attend community events to promote coverage options and the mission and services of the organization.
• Collaborate with local organizations to build awareness of coverage options, spur enrollment and build referral linkages.
• Attend and complete required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.
• Accurately provide required reporting to track goal achievement and client satisfaction.
• Assist in the development and implementation of organizational outreach and enrollment initiatives.

Skills

Compassionate communication

Interpersonal skills

Public speaking

Community outreach

Enrollment support

Travel readiness

Education

Bachelor's degree

Job description

Northern Counties Health Care, Inc. is seeking a Community Resource Coordinator to connect patients with essential services addressing social determinants of health within our FQHC network.

You will collaborate with clinical teams, social workers, and partners to assess needs and facilitate access to housing, food, transportation, financial assistance and other support services. The role emphasizes outreach, enrollment assistance for subsidized insurance, patient education, and documenting