Community Growth Lead — Referrals & Client Success

Civility Home Care-Danbury; Danbury (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Civility Home Care-Danbury is seeking an energetic Community Liaison & Client Success Manager to actively grow our presence in the community, develop referral relationships, and convert them into new clients. This hunter role requires proactive outreach, regular visits to hospitals and senior living communities, and strong follow-up to ensure timely intake and start of care.

You will build trusted relationships with case managers, discharge planners, and healthcare professionals, travel across

Qualifications

• Excellent communication and interpersonal skills.
• Confident, professional, outgoing, and persistent.
• Strong ability to develop new professional relationships.
• Strong relationship-fostering and follow-up skills.
• Comfortable prospecting and asking for business.
• Comfortable communicating with seniors and families.
• Organizational and follow-through skills.
• Ability to work independently and take initiative.
• Ability to create opportunities rather than wait for them.
• Ability to work both in the field and office.
• Valid driver's license
• Reliable transportation
• Ability and willingness to travel throughout assigned Connecticut service areas

Responsibilities

• Actively hunt for new referral sources and business opportunities.
• Conduct regular in-person visits to hospitals, rehabilitation facilities, assisted-living communities, senior housing, physician offices, senior centers, healthcare organizations, and other potential referral partners.
• Identify and develop relationships with decision-makers, case managers, social workers, discharge planners, care coordinators, and other referral professionals.
• Build new relationships while continuously fostering existing relationships.
• Follow up consistently with referral sources instead of relying on one-time visits or introductions.
• Generate referrals and new client opportunities through community outreach and professional relationships.
• Represent Civility Home Care at networking events, community events, health fairs, professional meetings, and other outreach opportunities.
• Respond promptly to new referrals, inquiries, and prospective clients.
• Communicate with clients and families to understand their care needs.
• Explain Civility Home Care services and guide families through the process of beginning care.
• Follow up with prospective clients and help convert qualified opportunities into active clients.
• Coordinate intake information, assessments, service requirements, payment-source information, and case-manager information.
• Work with the internal care and administrative teams to ensure new clients are successfully started.
• Maintain appropriate communication with referring professionals and case managers throughout the intake and start-of-care process.
• Follow up with clients and families after services begin to promote satisfaction and retention.
• Identify changing client needs and communicate them to the appropriate internal team.
• Maintain organized records of referral contacts, outreach, prospective clients, follow-ups, and relationship development.
• Develop professional relationships that result in repeat and long-term referral business.
• Professionally represent the Civility Home Care brand throughout the community.

Skills

Communication skills

Interpersonal skills

Relationship building

Follow-up skills

Prospecting

Communication with seniors

Organizational skills

Initiative

Independent work

Travel flexibility

Driver's license

Job description

Civility Home Care-Danbury is seeking an energetic Community Liaison & Client Success Manager to actively grow our presence in the community, develop referral relationships, and convert them into new clients. This hunter role requires proactive outreach, regular visits to hospitals and senior living communities, and strong follow-up to ensure timely intake and start of care.

You will build trusted relationships with case managers, discharge planners, and healthcare professionals, travel across