Community Front Desk & Intake Specialist

Mid-Ohio Food Collective; Columbus (OH); On-site; USD 22,000 - 32,000; Full time

Job summary

Mid-Ohio Food Collective in Columbus is seeking a Front Desk Specialist for the Eastland Prosperity Center. You will be the first point of contact for customers, visitors, and partners, ensuring a welcoming, respectful, and customer‑centered experience.

You will guide intake, navigation, and referrals, maintain accurate records, and support check-ins, appointments, and forms while upholding privacy and data security.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience (phone, online, and in-person preferred).
• Basic computer skills, including Microsoft Office applications.
• Ability to work with challenging personalities with empathy and professionalism.

Responsibilities

• Greet and direct customers, visitors, and partners.
• Complete basic intake and needs identification.
• Provide warm handoffs to internal teams and partner organizations.
• Support check-in, registration, appointments, and form processing.
• Answer and route phone inquiries; coordinate customer flow.
• Escalate specialized needs appropriately and maintain privacy and records.

Skills

Customer service

Communication

Empathy

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Mid-Ohio Food Collective in Columbus is seeking a Front Desk Specialist for the Eastland Prosperity Center. You will be the first point of contact for customers, visitors, and partners, ensuring a welcoming, respectful, and customer‑centered experience.

You will guide intake, navigation, and referrals, maintain accurate records, and support check-ins, appointments, and forms while upholding privacy and data security.