Community Experience Manager: Growth & Resident Impact

Edward Rose & Sons; Fayetteville (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

On the job training and development

Generous paid time off programs

Competitive compensation plan with ‘on

Opportunities for advancement

Discounted apartment home

Job summary

Edward Rose & Sons in Fayetteville, NC seeks a Community Manager to oversee on-site apartment operations and ensure a positive resident experience. You’ll manage leasing, staff, maintenance coordination, and budgeting to drive community performance.

The role requires strong customer service, supervisory experience, and proficiency with MS Office or Yardi Voyager. Weekend hours may be required, with opportunities for advancement within a long‑standing organization.

Qualifications

• Bachelor's degree preferred; CAM certification preferred.
• Experience in a supervisory role is preferred.
• Previous sales or customer service experience is required.
• Previous multi-family property management experience is preferred.
• Previous leasing experience is preferred.

Responsibilities

• Responsible for the overall management of an apartment community, to strengthen and uphold the value and integrity of the company.
• Partner cohesively with leaders to ensure each team's success in their day-to-day operations.
• Oversee maintenance and office teams (structure varies based on division).
• Train team members on various customer service and apartment sales techniques.
• Meet with team members on a regular basis to discuss strengths and development opportunities.
• Maintain appropriate personnel levels, coordinate schedules and delegate effectively to meet the demands of the community.
• Interview and hire qualified candidates.
• Consistently exhibit a positive disposition while interacting with residents, colleagues, and vendors.
• Promote diversity, equity, and inclusion on the team.
• Successfully evaluate and resolve resident concerns in a timely manner.
• Be on property as needed for all major incidents requiring recovery (e.g. flood, electrical outages, safety incidents).
• Process and evaluate applications and lease renewals.
• Investigate and enforce rules of occupancy, inspect vacant apartments and document needed repairs.
• Work with leaders to set and adhere to operational budgets.
• Evaluate contractor projects upon completion to ensure high quality and contract compliance (if applicable, based on location).
• Consistently prepare and submit weekly reports on general operations, payroll, and the financial performance of the community

Skills

Customer service

Supervisory experience

Communication skills

Microsoft Office

Property management software

Education

Bachelor's degree preferred

CAM certification preferred

Tools

Microsoft Office

Yardi Voyager

Job description

Edward Rose & Sons in Fayetteville, NC seeks a Community Manager to oversee on-site apartment operations and ensure a positive resident experience. You’ll manage leasing, staff, maintenance coordination, and budgeting to drive community performance.

The role requires strong customer service, supervisory experience, and proficiency with MS Office or Yardi Voyager. Weekend hours may be required, with opportunities for advancement within a long‑standing organization.