Community Experience Associate - Front Desk Concierge

FOL Management; Miami (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health and Wellness

Time Off

401(k) retirement plan

Employee discounts

Job summary

Flow in Miami is hiring a Member & Community Experience Associate to greet neighbors, guests, and vendors, manage access, and support moves. This role blends front-desk duties with operations to ensure the lobby reflects Flow’s home-like experience.

You’ll handle check-ins, requests via Zendesk, package logging, and event support, while keeping security and branding consistent. A friendly tone and meticulous attention to detail are essential.

Qualifications

• Experience in a customer-facing environment.
• Strong written and verbal communication.
• Comfort with Zendesk and property management software.

Responsibilities

• Check in guests and vendors at the front desk.
• Resolve issues and support moves in the building.
• Manage access and package deliveries.
• Support events and lobby standards.
• Handle cash and contribute to shift handoffs.

Skills

Customer service

Zendesk

Cash handling

Communication

Tools

Zendesk

Property management software

Job description

Flow in Miami is hiring a Member & Community Experience Associate to greet neighbors, guests, and vendors, manage access, and support moves. This role blends front-desk duties with operations to ensure the lobby reflects Flow’s home-like experience.

You’ll handle check-ins, requests via Zendesk, package logging, and event support, while keeping security and branding consistent. A friendly tone and meticulous attention to detail are essential.