Community Experience Lead (On-site) – Apartments & Service

Thrivecos; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental and vision insurances

401K with match

Generous PTO

Commissions

Apartment discounts

Free gym membership

Job summary

Thrivecos in Columbus, OH is seeking a Community Management Associate to join our on-site team. The role focuses on guiding applicants through leasing, maintaining resident files, and delivering excellent customer service in a fast-paced multi-family community.

The CMA will manage background checks, lease signings, move-ins, and renewals while ensuring compliance with Fair Housing laws and company policies. This is a full-time on-site position with bi-weekly pay and comprehensive benefits.

Qualifications

• High school degree or equivalent required; bachelor’s degree preferred in related fields.
• Experience in property/community management is a plus.
• Familiarity with Fair Housing regulations a plus.

Responsibilities

• Perform background, credit, and rental verifications on applicants.
• Handle application approvals, lease signing, and move-in orientation.
• Maintain resident files and respond to service requests.
• Collect rent and all fees; follow up to ensure satisfaction.
• Assist with move-in/out processes and lease renewals.

Skills

Customer service

Verbal and written communication

Teamwork

Time management

Education

High school diploma or equivalent

Bachelor’s degree in Community Management or related field preferred

Tools

Microsoft Office

Community management software

Job description

Thrivecos in Columbus, OH is seeking a Community Management Associate to join our on-site team. The role focuses on guiding applicants through leasing, maintaining resident files, and delivering excellent customer service in a fast-paced multi-family community.

The CMA will manage background checks, lease signings, move-ins, and renewals while ensuring compliance with Fair Housing laws and company policies. This is a full-time on-site position with bi-weekly pay and comprehensive benefits.