Community Energy Outreach Specialist

ICF; Albuquerque (NM); Hybrid; USD 50,000 - 86,000; Full time

Job summary

ICF is seeking an Account Specialist – Energy Efficiency Outreach Coordinator in Albuquerque, NM, with remote and field-based duties and local travel. You will lead community engagement, build partnerships, and drive program participation for the PNM Home Energy Checkup Program, coordinating events and campaigns.

The role emphasizes independent field work, stakeholder collaboration, and data tracking, with occasional home energy assessments and bilingual English/Spanish capabilities as a plus.

Qualifications

• Bachelor’s degree in a related discipline; one year of professional experience may substitute for one year of education.
• 1+ years of experience in community outreach, account management, customer success, energy efficiency, utilities, or a related field
• Strong organizational skills with exceptional attention to detail
• Proficiency with Microsoft Office Suite, CRM systems, databases, and digital collaboration tools
• Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check

Responsibilities

• Develop and maintain relationships with community‑based organizations, local governments, nonprofits, trade allies, and other strategic partners.
• Promote the PNM Home Energy Checkup Program through outreach events, presentations, workshops, and community meetings.
• Attend and coordinate 1-5 in‑person outreach events, resource fairs, community gatherings, and partner engagements per week.
• Identify new outreach opportunities and partnership strategies to increase program participation.
• Coordinate with internal marketing teams to support outreach campaigns, promotional materials, digital communications, and customer engagement activities.
• Track outreach activities, leads, event outcomes, and partner engagement metrics.
• Manage contractor relationships that support program delivery, ensuring effective communication, performance tracking, and issue resolution.
• Provide program education and guidance to customers, partners, and stakeholders.
• Conduct occasional home energy assessments, energy education visits, or program eligibility reviews as needed.
• Support customer follow‑up efforts to encourage participation and completion of recommended energy‑saving actions.
• Facilitate communication across outreach, marketing, operations, and contractor teams to ensure alignment on program goals and initiatives.
• Maintain accurate records, reports, and documentation using program databases and CRM systems.
• Gather customer and community feedback to help improve program design, outreach strategies, and participant experience.

Skills

Organizational skills

Independent field work

Communication

Time management

Bilingual English/Spanish

Education

Bachelor’s degree in related field

Tools

Microsoft Office Suite

CRM systems

Databases

CRM platforms

Job description

ICF is seeking an Account Specialist – Energy Efficiency Outreach Coordinator in Albuquerque, NM, with remote and field-based duties and local travel. You will lead community engagement, build partnerships, and drive program participation for the PNM Home Energy Checkup Program, coordinating events and campaigns.

The role emphasizes independent field work, stakeholder collaboration, and data tracking, with occasional home energy assessments and bilingual English/Spanish capabilities as a plus.