Community Employment Specialist

State of Indiana; Evansville (IN); Hybrid; USD 42,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Community Employment Specialist, der eigenständig arbeitet und Kunden bei der Jobsuche unterstützt. In dieser Rolle haben Sie die Möglichkeit, einen positiven Einfluss auf das Leben der Menschen in Indiana zu nehmen. Sie werden mit innovativen Technologien arbeiten, um die Beschäftigungsmöglichkeiten zu verbessern und den Kunden maßgeschneiderte Dienstleistungen anzubieten. Diese Position bietet nicht nur eine wettbewerbsfähige Vergütung, sondern auch ein umfassendes Leistungspaket, das die Work-Life-Balance fördert und Ihnen die Möglichkeit gibt, sich beruflich weiterzuentwickeln.

Benefits

Medizinische Pläne

Wellness Rewards Programm

Flexible Arbeitszeiten

Pensionsplan mit Arbeitgeberbeitrag

Bildungsvergütung

Kostenlose Parkplätze

Kostenloser Zugang zu LinkedIn Learning

Qualifications

• Ein Jahr Erfahrung im Kundenservice ist erforderlich.
• Fähigkeit, verschiedene Finanzierungsquellen zu verstehen.

Responsibilities

• Bewertung von Bewerbern und Unterstützung bei der Jobsuche.
• Erklärung von Dienstleistungen und Empfehlungen an Kunden.

Skills

Kundenservice

Forschungskompetenz

Microsoft Office

Kommunikationsfähigkeiten

Detailorientierung

Education

High School Diploma oder gleichwertig

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Workforce Development (DWD):
Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside the box; to determine metrics that will allow for measurement and improvement, and efficiencies to be made along the way. Cutting-edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and fully prepared for the next phase of the state and country’s economic growth.

Role Overview:

The Community Employment Specialist works independently, making decisions and recommendations for customer referrals and services based on established federal and state guidelines and agency policy. The purpose and desired results of the program are discussed with the supervisor, and the Community Employment Specialist uses discretion in seeking technical instruction or discussing problems with the supervisor.

Salary Statement:

The salary for this position typically starts at $42,900.00 but may be commensurate with education or work experience.

A Day in the Life:

The essential functions of this role include:

• Gathering information from applicants, evaluating qualifications, educational backgrounds, and employment barriers.
• Assisting clients with job searching and resume building activities.
• Reviewing assessments, client background, and vocational plan interests to recommend and collaborate with partner programs within the WorkOne offices.
• Recommending and administering assessment instruments and interpreting aptitude results.
• Explaining services available from other public assistance agencies within the community and making referrals.
• Explaining services to applicants and advising on employment opportunities.
• Referring clients to the appropriate specialist concerning veterans’, disabled veterans’, and other specialized programs when necessary.
• Utilizing data tracking systems to ensure entry of all services provided to job seekers and/or business customers.
• Assisting with job/hiring fairs or events for talent recruitment.
• Providing technical assistance for customers using automated systems, including all ICC (Indiana Career Connect) programs.
• Presenting educational materials to groups and/or individuals.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• High School Diploma or equivalent (HSE).
• One (1) year of customer service experience.
• Ability to understand different funding sources available to customers.
• Working knowledge of client tracking methods.
• Advanced research skills and ability to utilize internet-based resources.
• Professional communication skills and ability to interact with stakeholders.
• Ability to manage relationships, motivate, and assist customers at various levels.
• Ability to utilize the State’s current client services program system.
• Experience with Microsoft Office programs such as Word, Excel, PowerPoint, Outlook.
• Ability to prioritize work and be detail-oriented.
• Ability to adapt to policy changes.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees, including:

• Three (3) medical plan options (including RX coverage), vision, and dental plans.
• Wellness Rewards Program: complete wellness activities to earn gift card rewards.
• Health savings account with bi-weekly state contribution.
• Flexible work scheduling, including potential for hybrid remote work.
• Deferred compensation 457(b) plan with employer match.
• Two (2) fully-funded pension plan options.
• A variety of paid leave policies, including:
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
• Up to 15 hours of paid community service leave.
• Combined 180 hours of paid vacation, personal, and sick leave.
• 12 paid holidays, 14 in election years.
• Education Reimbursement Program.
• Group life insurance.
• Employee assistance program for behavioral health visits.
• Qualified for the Public Service Loan Forgiveness Program.
• Free parking for most positions.
• Free LinkedIn Learning access.

The State of Indiana is an Equal Opportunity Employer committed to recruiting, developing, and promoting employees based on ability and performance. Reasonable accommodations are available for individuals with disabilities. For assistance, contact the Indiana State Personnel Department at [e-mail].