Community Employment Specialist

IN Auditor of State; Evansville (IN); Hybrid; USD 42,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing Indiana's workforce. As a Community Employment Specialist, you'll play a vital role in connecting clients with job opportunities and services. This position offers a unique chance to make a meaningful impact on the lives of individuals and the community. With a focus on customer service, you'll evaluate qualifications, assist with job searches, and coordinate with various programs. Enjoy a competitive salary and a comprehensive benefits package, including flexible work schedules, paid leave, and professional development opportunities. Embrace a fulfilling career that truly makes a difference!

Benefits

Medical Plan Options

Wellness Rewards Program

Flexible Work Schedules

Paid Leave Policies

Education Reimbursement Program

Group Life Insurance

Referral Bonus Program

Employee Assistance Program

Free Parking

Access to LinkedIn Learning

Qualifications

• 1+ year of customer service experience required.
• Strong research skills and proficiency with internet resources.

Responsibilities

• Gathering information from applicants and evaluating qualifications.
• Assisting clients with job searches and resume building.

Skills

Customer Service Experience

Research Skills

Professional Communication

Client Tracking Methods

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Workforce Development (DWD):

Our mission is to develop a premier workforce that allows Indiana employers to flourish and attracts businesses from outside our state to relocate to Indiana. Everyone at DWD is expected to think outside the box, determine metrics for measurement and improvement, and identify efficiencies. Cutting-edge technologies will be utilized to assess Indiana’s employment future. Proper management will ensure Indiana’s workforce remains second to none and fully prepared for the next phase of economic growth.

Role Overview:

The Community Employment Specialist works independently, making decisions and recommendations for customer referrals and services based on federal and state guidelines and agency policy. The role involves discussing program purposes and results with the supervisor, exercising discretion in seeking technical instructions, and discussing problems as needed.

Salary Statement:

The salary for this position typically starts at $42,900.00 but may be higher based on education and experience.

A Day in the Life:

The essential functions include:

• Gathering information from applicants, evaluating qualifications, educational backgrounds, and employment barriers.
• Assisting clients with job searches and resume building.
• Reviewing assessments, client backgrounds, and vocational plans to recommend and coordinate with partner programs within WorkOne offices.
• Recommending and administering assessment instruments and interpreting aptitude results.
• Explaining available services from other public assistance agencies and making referrals.
• Advising applicants on employment opportunities.
• Referring clients to specialists for veterans’ and other specialized programs when needed.
• Using data tracking systems to record all services provided to job seekers and business customers.
• Assisting with job fairs or recruitment events.
• Providing technical support for automated systems, including ICC (Indiana Career Connect) programs.
• Presenting educational materials to groups and individuals.

This description is not exhaustive; duties and responsibilities may change or be added at any time.

What You'll Need for Success:

Candidates must meet the following requirements:

• High School Diploma or equivalent (HSE).
• At least one (1) year of customer service experience.
• Understanding of different funding sources available to customers.
• Knowledge of client tracking methods.
• Strong research skills and proficiency with internet resources.
• Professional communication and stakeholder interaction skills.
• Ability to manage relationships, motivate, and assist customers at various levels.
• Familiarity with State’s client services systems.
• Experience with Microsoft Office programs (Word, Excel, PowerPoint, Outlook).
• Ability to prioritize, pay attention to detail, and adapt to policy changes.
• Ability to perform essential functions with or without reasonable accommodations.

Supervisory Responsibilities/Direct Reports: This role may include supervisory duties depending on agency needs.

Benefits of Employment with the State of Indiana:

The state offers a comprehensive benefits package including:

• Three medical plan options (including RX), vision, and dental coverage.
• Wellness Rewards Program for completing wellness activities.
• Health savings account with bi-weekly state contributions.
• Flexible work schedules, including potential hybrid remote work.
• Deferred compensation 457(b) plan with employer match.
• Two fully-funded pension options.
• Paid leave policies, including:
• 150 hours of paid New Parent Leave and up to eight weeks of Childbirth Recovery Leave for eligible mothers.
• Up to 15 hours of paid community service leave.
• Combined 180 hours of paid vacation, personal, and sick leave.
• Paid holidays: 12 regular days, 14 in election years.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program for behavioral health visits.
• Participation in Public Service Loan Forgiveness Program.
• Free parking for most positions.
• Access to LinkedIn Learning.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer, committed to recruiting and promoting based on ability and performance. Reasonable accommodations are available for individuals with disabilities. For assistance, contact the Indiana State Personnel Department at [e-mail].