Community Education Program Coordinator (Facility Use, Technology, Building Operations) - #119376

Rochester; Rochester (MN); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Rochester Public Schools seeks a dedicated Coordinator of District Facility Use to manage the facility reservation process from inquiry to event completion.

You will guide customers through requirements, explain policies and fees, and coordinate district-level support to ensure smooth, compliant bookings. A strong customer-service orientation, effective communication, and attention to detail are essential in this role.

Qualifikationen

• Bachelor’s Degree or equivalent professional experience required.
• Strong customer service and communication skills.
• Ability to collaborate with diverse stakeholders and manage detail.
• Knowledge of basic invoicing and accounting.

Aufgaben

• Coordinate the district facility reservation process from inquiry to confirmation with responsive service.
• Explain procedures, policies, fees, and requirements in clear language.
• Check proposed activities against Board policy for Facility Use.
• Help customers navigate requirements and complete reservations efficiently.
• Arrange district-level support (IT, Auditorium Technician, Event Supervisor) as needed.
• Provide exceptional customer service and support facility rental program improvements.

Kenntnisse

Customer service

Communication

Collaboration

Attention to detail

Problem solving

Ausbildung

Bachelor’s Degree or equivalent professional experience

Tools

Invoicing

Accounting basics

Jobbeschreibung

WORK YEAR: Full-time, 260 days per year

WORK CALENDAR: 260 day Calendar

CLASSIFICATION: B-3-2, Exempt

Click link below to review the 2024-2026RochesterOperationsProfessionalEmployees Work Unit Agreement containing salary schedule.

ROPE Work Unit Agreement 2024-2026

If you have questions regarding a job posting, contact the Office of Human Resources @ 507-328-4251 [e-mail]

The Coordinator of District Facility Use provides responsive, welcoming, and solutions-oriented service to district staff and community members seeking to use Rochester Public Schools facilities. This position coordinates the facility reservation process from initial inquiry through event completion, helping customers understand requirements, identify appropriate spaces, navigate procedures, and resolve challenges.

The coordinator builds positive relationships with internal and external customers through timely communication, clear guidance, proactive problem-solving, and reliable follow-through. The position balances a customer-centered approach with consistent application of district policies, responsible stewardship of district facilities, accurate financial practices, and effective collaboration with school and district staff. The coordinator also identifies opportunities to improve the customer experience, increase community access to district facilities, and strengthen the district's facility rental program.

Job Responsibilities:

• Coordinate the district facility reservation process from initial inquiry through confirmation, providing responsive, personalized, and solutions-oriented customer service to district staff and community members.
• Respond to inquiries in a timely manner, clarify customer needs, and communicate next steps and anticipated timelines. Explain procedures, policies, fees, and requirements in clear, accessible language; help customers understand what is needed to move forward.
• Determine whether proposed activities align with Board policy for Facility Use and discuss with customers if there are conflicts with policy or exigent circumstances affecting the proposed use.
• Help customers navigate requirements, identify facilities that meet their needs, understand associated costs, and complete the reservation process efficiently and successfully.
• Use tours and customer conversations to help prospective users understand their options and make informed decisions.
• Recommend suitable facilities, equipment, and services based on the customer's intended use, budget, and logistical needs.
• Establish customer accounts and secure required information and evidence of insurance. Arrange for IT Support, Auditorium Technician, and/or Event Supervisor, as needed. Confirm equipment availability with site and District Facilities, as needed.
• Arrange for district-level support for activities with the potential for significant concerns.
• Provide exceptional customer service to all parties involved or affected by the reservation process.
• Other duties as assigned

Preferred Qualifications:

• Bachelor’s Degree or equivalent professional experience
• Ability and commitment to exceptional customer service.
• Ability to collaborate with constituents of all backgrounds.
• Knowledge of basic invoicing and accounting.
• Able to manage large amounts of detail.
• Knowledge of sales/promotional techniques.

Commitment to Equity:

• Rochester Public Schools is committed to diversifying its workforce to better reflect the community we serve. We believe the practices used in recruiting, interviewing, hiring, supporting, and promoting staff must include and honor, at every level, those who represent the diverse identities of our schools and community. https://www.rochesterschools.org/equity-statement

Common and Shared Accountabilities for All Positions

• Employees of the Rochester Public School District #535 are expected to support the goals, model and promote an environment that is respectful for all, and work collaboratively with other staff to focus on the needs of the learner. A quality, customer focus that conveys a welcome attitude, an adaptability to change, and a desire for continuous improvement is also expected of all employees. In addition, staff are to respect confidential matters, encourage a safe and secure environment throughout the schools, and be dependable and accountable employees.

District Information:

To learn more about Rochester Public Schools, visit www.rochesterschools.org.

All qualified applicants will be considered without regard to protected characteristics such as race, color, religion, sex, national origin, age, or disability.