Community-Driven Front Desk & Member Experience

D1 Training; Dallas, Northern (TX, KY); Hybrid; USD 23,000 - 26,000; Part time

Benefits offered by this job

Training & development

Job summary

D1 Training Lincolnshire is hiring a Front Desk & Member Experience Associate on a part-time basis in Lincolnshire, IL. The role is centered on creating a welcoming environment for athletes, families, and adult members and involves greeting, scheduling, and answering questions.

The successful candidate will be personable, energetic, and reliable, with a focus on delivering exceptional customer service and building relationships within the D1 community.

Qualifications

• Previous experience in customer service, hospitality, fitness, retail, or a front desk environment is preferred but not required.
• Personality, reliability, and the ability to connect with people are most important.

Responsibilities

• Greet every athlete, parent, member, and guest as they enter the facility.
• Acknowledge and thank members as they leave.
• Check members into scheduled training sessions.
• Learn member and athlete names and build relationships within our D1 community.
• Create a friendly, energetic, and professional atmosphere.
• Help new members and guests feel comfortable from the moment they arrive.
• Answer basic questions regarding classes, schedules, memberships, and facility operations.
• Assist members with basic scheduling and account needs.
• Help address customer questions or concerns and involve management when appropriate.
• Communicate important information between members, parents, coaches, and management.
• Keep the front desk, lobby, and member-facing areas clean, organized, and welcoming.
• Stay aware of what's happening throughout the facility and proactively look for opportunities to help.
• Support the coaching and management team with basic operational needs.

Job description

D1 Training Lincolnshire is hiring a Front Desk & Member Experience Associate on a part-time basis in Lincolnshire, IL. The role is centered on creating a welcoming environment for athletes, families, and adult members and involves greeting, scheduling, and answering questions.

The successful candidate will be personable, energetic, and reliable, with a focus on delivering exceptional customer service and building relationships within the D1 community.