Community-Driven CSR — In-Person (Alaska)

Alaska Power & Telephone Company; Wrangell (AK); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Medical travel reimbursement

Medevac insurance

Employee stock ownership

Logowear

Job summary

Alaska Power & Telephone Company seeks a Customer Service Representative for in-person roles in Craig, Haines, Ketchikan, Petersburg or Wrangell, Alaska. You will assist customers with power and telecom services, process payments, and support billing and administrative tasks while promoting reliable service and community care.

The role requires a High School Diploma or GED, 1–2 years of office/customer service experience, and a valid driver's license. Travel for training may occur.

Qualifications

• High School Diploma or GED required.
• 1-2 years of office or customer service experience.
• Proficiency with Microsoft Office and 10-key.
• Valid driver's license and insurability by AP&T.
• Willingness to travel occasionally for training or meetings.
• Ability to represent AP&T and promote services at community events.

Responsibilities

• Assist customers with power and telecom services.
• Process payments and support billing tasks.
• Answer calls and provide friendly customer service.
• Support administrative tasks and data entry.
• Promote AP&T services and ensure professional customer interactions.

Skills

Customer service

Office experience

MS Office

10-key

Driver's license

Education

High School Diploma or GED

Tools

Microsoft Office

10-key

Job description

Alaska Power & Telephone Company seeks a Customer Service Representative for in-person roles in Craig, Haines, Ketchikan, Petersburg or Wrangell, Alaska. You will assist customers with power and telecom services, process payments, and support billing and administrative tasks while promoting reliable service and community care.

The role requires a High School Diploma or GED, 1–2 years of office/customer service experience, and a valid driver's license. Travel for training may occur.