Alaska Call Center Customer Service Rep

ENSTAR Natural Gas Company; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) plan

Life Insurance

AD&D

Long-Term Disability

Employee Assistance

Education Assistance

Wellness Program

Paid Leave

Safety culture

Inclusive Workplace

Job summary

ENSTAR Natural Gas Company in Anchorage is seeking a Customer Service Representative to support our Customer Accounting team. You will respond to customer questions, process applications in CC&B, and help with billing, deposits, and payments in a busy environment.

The ideal candidate has a high school diploma, at least one year of customer service experience, and strong Excel/Word skills. Commitment to accuracy and excellent communication is essential, with a professional appearance.

Qualifications

• High school diploma or equivalent.
• One year of prior customer service experience, call center experience preferred.
• One year cashier and /or customer service experience preferred.
• Proficiency with Microsoft Office Suite, specifically Excel and Word.
• Strong math, accounting, and clerical skills.
• Strong verbal and written communication skills.
• Ability to type 50+ wpm 10-key by touch.
• Professional personal appearance.
• Enthusiastic and energetic customer service attitude.
• Prior utility industry experience is desirable, but not required.
• Ability to pass a drug, background, credit, past employment, and driving record screening.

Responsibilities

• Respond to customer questions and concerns via phone (call center environment), customer service lobby, and through correspondence.
• Enter customer applications and miscellaneous changes into ENSTAR’s Customer Care and Billing (CC&B) software system.
• Initiate work orders for the Meter Reading, Service, Distribution and Measurement departments via computer software system, process work orders for customers.
• Research account and billing discrepancies; perform account adjustments as necessary
• Cashiering; includes balancing and preparing deposits.
• Cash machine operation.
• Provide Payment Queue and switchboard coverage; assist customers with general and account questions.
• Perform credit balance refunds and adjustments.
• Process billing for Damage Claims
• Perform bank corrections and research and adjust misapplied or unidentified payments.
• Research, bill, and collect on damage claims.
• Administer various Heating Assistance Programs.
• Perform general collection functions: active and closed accounts and department purchasing.
• File and scan documents.
• Search archives for historical information.
• Process outgoing and returned mail, sort mail, and enter mailing address changes.
• Respond to customer questions and concerns via phone (call center environment) and email correspondence.
• Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
• Cross-train with other department tasks.

Skills

Customer service

Microsoft Excel

Microsoft Word

Typing 50+ wpm

Accounting basics

Verbal and written communication

Education

High school diploma or equivalent

Tools

CC&B software

Microsoft Excel

Microsoft Word

Job description

ENSTAR Natural Gas Company in Anchorage is seeking a Customer Service Representative to support our Customer Accounting team. You will respond to customer questions, process applications in CC&B, and help with billing, deposits, and payments in a busy environment.

The ideal candidate has a high school diploma, at least one year of customer service experience, and strong Excel/Word skills. Commitment to accuracy and excellent communication is essential, with a professional appearance.