Community Dining Administrative Assistant

Greater Springfield Senior Services, Inc. (GSSSI); Springfield (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Greater Springfield Senior Services, Inc. is seeking a detail‑oriented admin support staff for the Nutrition Department’s Community Dining Program. Responsibilities include data entry, assisting at dining sites, and handling phone coverage with accurate logs in the WellSky system.

Preferred candidates have 1+ year of public-facing experience, possibly in food service, and a valid driver’s license. The role supports outreach activities and site coverage for managers and supervisors.

Qualifications

• Minimum 1 year of experience working with the public in a customer service capacity.
• Food service experience preferred.
• Experience working with older adults and those living with disabilities preferred.
• Valid driver's license and reliable transportation.

Responsibilities

• Assist Community Dining Supervisor with daily administrative tasks for the program.
• Cover phones and perform data entry in the WellSky system, maintaining logs.
• Assist with site coverage for the Community Dining Supervisor and Meal Site Managers in their absence.
• Assist with Nutrition Department Outreach at health fairs, Senior Center events, farmers markets, etc.
• Enter NAPIS information into the WellSky database.
• Attend and assist with planning the monthly Meal Site Manager Meetings.
• Assist leadership with planning/opening new Community Dining sites and models.

Skills

Customer service

Data entry

Phone support

Public outreach

Meeting/event support

Tools

WellSky database

Job description

Full-time 35 hours/week

NOT Remote

Bilingual English/Spanish preferred but not required

Responsible for supporting the day-to-day operations of the Community Dining Program and related programs in the Nutrition Department at Greater Springfield Senior Services, Inc.

• Assist the Community Dining Supervisor with daily administrative tasks related to the program, including but not limited to data entry, assisting at dining sites, and other special projects as they arise.
• Cover phones as needed and complete related data entry into the Wellsky database system while maintaining accurate phone and message logs.
• Assist with site coverage for the Community Dining Supervisor and Meal Site Managers in their absence
• Assist with Nutrition Department Outreach, including attending health fairs, Senior Center events, farmers markets, etc., to bring awareness to the program and the agency.
• Assist with entering the National Aging Program Information System (NAPIS) information into the WellSky database.
• Attend and assist with planning the monthly Meal Site Manager Meetings.
• Assist Department leadership with the planning and execution of opening up new Community Dining sites and models.
• Be trained and serve as a backup Meals-on-Wheels driver as needed.

Education and Experience

• At least one year of experience working with the public in a customer service capacity.
• Food service experience preferred.
• Experience working with the older adult population and those living with disabilities preferred.
• Valid driver's license and reliable transportation

Public Service Loan Forgiveness (PSLF)

If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans.