Bilingual Client Service Coordinator

ADP, Inc.; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Life, Short- and Long-Term Disability

Paid Vacation, Holidays, Sick Time, &P

Flexible Spending Account

403(b) Retirement Plan

Free Dental Insurance

Free daily community lunch

Free parking

Job summary

Community Servings in Jamaica Plain, MA, seeks a Bilingual Client Services Coordinator to process intakes for traditional and contract clients, maintain the client database, and coordinate with delivery and nutrition teams. The role emphasizes timely communication and cross-team collaboration in a fast-growing health-focused nonprofit.

Required high school diploma and 2 years of customer service experience; bilingual in Spanish/Portuguese/Haitian Creole is preferred.

Qualifications

• Bilingual: Spanish/Portuguese/Haitian Creole preferred.
• Excellent telephone, verbal and written skills.
• Excellent organizational skills and ability to multi-task.
• Proficiency in Microsoft Office.
• Experience using Salesforce is a plus.

Responsibilities

• Completes all client and referral inquiries and responds daily to all client phone calls.
• Processes all incoming paperwork for client intakes and maintains the client database daily.
• Develops and maintains relationships with referral agencies and community organizations.
• Assists in the coordination of client recertification process which includes client memos, phone calls and collection of updated client’s paperwork.
• Maintains effective communication between the Nutrition, Kitchen, and Delivery teams.

Skills

Bilingual

Phone skills

Written skills

Organizational skills

Microsoft Office

Salesforce

Education

High School Diploma

2 years of direct customer service experience

Tools

Salesforce

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Regular Jamaica Plain, MA, US

2 days ago Requisition ID: 1231

Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals and medically tailored groceries to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and Business practices.

We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program. Over the past 36 years, the agency has provided 15M+ free, scratch-made meals.

Summary:

The Bilingual Client Services Coordinator is part of a growing team who is responsible for processing intakes for both traditional and contract clients including, but not limited to, monitoring client records, maintaining the client database, daily communication with delivery team and working with other departments to ensure that client meal issues or concerns are addressed in a timely manner.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Completes all client and referral inquiries and responds daily to all client phone calls.
• Processes all incoming paperwork for client intakes and maintains the client database daily.
• Develops and maintains relationships with referral agencies and community organizations.
• Assists in the coordination of client recertification process which includes client memos, phone calls and collection of updated client’s paperwork.
• Maintains effective communication between the Nutrition, Kitchen, and Delivery teams.
• Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bilingual: Fluent in Spanish, Portuguese, Haitian or Cape Verdean Creole preferred
• Demonstrated telephone, verbal, and written skills.
• Must have excellent organizational skills and the ability to multi-task.
• Proficiency in Microsoft Office.
• Experience using Salesforce software a plus.

Education/ Experience

• High School Diploma
• 2 years of experience in direct customer service

Supervision

None

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the office work environment is usually quiet to moderate.

Physical Demands and Special Work Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee routinely sitting for long periods of time.

We offer a complete benefits program including:

• Medical Insurance
• Life-, Short- and Long-Term Disability Insurance
• Paid Vacation, Holidays, Sick Time, and Personal Time off
• Flexible Spending account (Medical and Daycare)
• 403(b) Retirement Plan
• Free Dental Insurance
• Free daily community lunch
• Free parking

Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce .

Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information. If E-Verify cannot confirm that you are authorized to work, Community Servings is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Community Servings can only use E-Verify once you have accepted a job offer and completed Form I-9.