Community Digital Inclusion Coach

UNAVAILABLE; Noorvik (AK); On-site; USD 12,000 - 24,000; Part time

Job summary

Atautchikun and NANA are seeking a digital navigator to support tribal members in Noorvik, Alaska. This part-time role, averaging 4 hours per day, Mon-Fri, will help clients access affordable connectivity, devices, and digital skills through in-person and remote support from the NANA Village Office.

Responsibilities include client interactions, needs assessment, guiding options for services, device access, and training referrals, with emphasis on clear communication, confidentiality, and

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months to 1 year of related experience; volunteer work counts.
• Able to explain technical concepts in a clear, patient manner.
• Willing to learn digital inclusion resources and programs.

Responsibilities

• Initiate interactions with clients seeking assistance.
• Discuss home internet access and technology experiences with clients.
• Assess client needs and set achievable digital goals.
• Explain low-cost internet options and assist with applications.
• Provide information on affordable devices and repairs.
• Coach clients to use services to meet priorities; offer training referrals.
• Track progress and maintain client records; report outcomes.
• Plan and manage client support to achieve goals.
• Contribute to marketing and outreach for the program.
• Present the program to partners and stakeholders.

Skills

Customer service

Communication

Organizational skills

Confidentiality

Microsoft Office

Digital literacy

Tech support

Alaska Native language (optional)

Education

High school diploma or GED

Relevant coursework or degree (preferred)

Tools

Microsoft Office

Email

Internet navigation

Job description

Atautchikun and NANA are seeking a digital navigator to support tribal members in Noorvik, Alaska. This part-time role, averaging 4 hours per day, Mon-Fri, will help clients access affordable connectivity, devices, and digital skills through in-person and remote support from the NANA Village Office.

Responsibilities include client interactions, needs assessment, guiding options for services, device access, and training referrals, with emphasis on clear communication, confidentiality, and