Community CSR & Financial Coach — Growth & Tuition

Hpbgo; Leadville (CO); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

PTO & retirement benefits

Health care

Growth opportunities

Tuition reimbursement

Job summary

High Plains Bank in Leadville, CO is hiring a Customer Support Representative to be the heart of the branch, delivering warm, professional service and helping customers achieve their financial goals.

You will handle transactions, verify documents, and escalate complex questions to specialists, while building relationships and promoting digital banking tools. This role offers growth within a community-driven, employee-owned bank.

Qualifications

• 1 year of prior customer support experience
• Cash handling experience is a plus
• Past banking experience is a plus
• Excellent professional written and verbal communication skills
• Ability to multitask efficiently
• Spanish-speaking is a plus
• Familiarity with Google Workspace is a plus

Responsibilities

• Deliver Exceptional Customer Experiences: Serve as the primary face of the branch, providing warm, professional, and personalized face-to-face engagement that reinforces community roots.
• Process Transactions Accurately: Efficiently handle customer transactions, including deposits, withdrawals, and loan payments, while strictly adhering to bank procedures and regulations.
• Provide Financial Relationship Management: Build strong relationships to understand customer needs, guide them toward the best financial solutions, and empower them to achieve their goals.
• Promote Bank Products & Lifecycle Support: Maintain a deep understanding of the full product suite to support customers through their entire lifecycle.
• Identify Referrals & Financial Solutions: Proactively recognize customer needs and facilitate warm hand-offs to internal experts for specialized needs.
• Resolve Issues & Cross-Collaborate: Take ownership of customer concerns and connect customers with subject matter experts when needed.
• Practice Empathetic & Active Communication: Communicate clearly and respectfully across channels; listen with empathy to understand challenges.

Skills

Customer service

Cash handling

Banking experience

Spanish

Education

High School diploma or equivalent

Tools

Google Workspace

Job description

High Plains Bank in Leadville, CO is hiring a Customer Support Representative to be the heart of the branch, delivering warm, professional service and helping customers achieve their financial goals.

You will handle transactions, verify documents, and escalate complex questions to specialists, while building relationships and promoting digital banking tools. This role offers growth within a community-driven, employee-owned bank.