Branch Support Manager - Bennett

Hpbgo; Northern (KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

PTO benefits

Retirement plan

Health care

Tuition reimbursement

Job summary

High Plains Bank in the Wiggins area seeks a confident, community-minded Branch Support Manager to lead the on-site team, oversee daily operations, and drive a seamless customer experience.

You will mentor CSRs, manage cash and facilities, promote our HPBGO digital platform, and build strong relationships with customers and local partners.

Qualifications

• Strong interpersonal communication skills.
• Operational management skills, including scheduling and vendor relations.
• Growth mindset with willingness to try new approaches.

Responsibilities

• Lead and develop high-performing Branch Support Teams.
• Build strong connections between employees, customers, and the community.
• Empower customers through financial mentorship and education.
• Manage branch facilities and oversee building security.
• Safeguard bank and customer security through monitoring and risk assessment.

Skills

Interpersonal communication

Operations management

Growth mindset

Vendor coordination

Education

High School Diploma or equivalent

Tools

Jack Henry

Job description

High Plains Bank is hiring! Serving Eastern and Northern Colorado, High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well-being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done.

We are looking for a confident, community-minded leader to join our team as the Wiggins Branch Support Manager. In this role, you will be the heartbeat of our Wiggins branch, managing daily operations and leading a dedicated team of Customer Service Representatives to provide exceptional, personalized banking experiences.

Your Mission

Lead the Wiggins branch into the future while honoring its deep community roots. By managing internal operations and developing a high-performing support team, you ensure the branch runs seamlessly. Your leadership empowers the Market President to focus on community growth, while you serve as the steady hand ensuring every customer feels heard and valued.

What Sets You Apart

You are a proactive problem-solver with a "get things done" attitude and a positive outlook. You excel at balancing high standards with the supportive coaching your team needs to thrive. A natural communicator, you build authentic relationships easily and aren't afraid to experiment with new ideas. You take pride in being a "craft banker," blending traditional service with a mastery of modern digital tools.

The Day to Day

As the primary leader on-site, you oversee everything from staff development to facility security. You spend your time mentoring your team of CSRs, managing cash operations, and ensuring smooth workflows using our Jack Henry system. You act as an ambassador for our digital HPBGO platform and serve as the face of the branch, whether you're coordinating a local event or managing vendor relationships to keep the facility in top shape.

What you bring to High Plains Bank

Experience and Qualifications

Previous banking experience

Previous team leadership experience

High School Diploma or equivalent

Essential Skills and Knowledge

Strong interpersonal communication skills

Operational management skills, including schedule management and working with external vendors

A Growth Mindset and the willingness to try new things to move the branch forward

Desirable Skills and Knowledge

Knowledge of banking regulations and compliance

Familiarity with core banking systems (Jack Henry is a plus)

Responsibilities of the position

Key Accountabilities

Lead and develop high-performing and accountable Branch Support Teams.

Build strong connections between High Plains Bank employees and customers, and engage with the community.

Empower customers through financial mentorship and education.

Manage and maintain branch facilities and oversee building security.

Safeguard bank and customer security through vigilant transaction monitoring, escalation and risk assessment.

Other Responsibilities

Manage the branch's daily operations to ensure a seamless customer experience, enabling the Market President to leave the building regularly.

Serve as the Security Facilitator for the building, ensuring staff is trained on safety protocols.

Oversee building maintenance and coordinate with the facilities manager on capital expenditures.

Provide personalized on-site support for technical challenges and escalate fraud or operational issues as necessary.

Collaborate with the Market President to identify and participate in community engagement events.

What High Plains Bank brings to you:

The opportunity to work for a community driven, employee owned business

Highly competitive PTO, retirement and health care

Opportunities for growth, development and learning

Tuition Reimbursement

Target compensation range

$55,000.00-$65,000.00 per year based on experience and qualifications - other factors may be considered

Physical Requirements

Prolonged periods of working on a computer

Location and Schedule

Some extended hours for community events

High Plains Bank is proud to be an Equal Opportunity Employer