Loan Operations Concierge - Growth & Community Focus

Hpbgo; Longmont (CO); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Competitive PTO

Retirement benefits

Health insurance

Tuition Reimbursement

Growth opportunities

Job summary

High Plains Bank in Longmont, CO is hiring a Customer Concierge to support loan operations, renewals and maintenance. You will coordinate end-to-end loan administration, gather documents, engage third parties, and ensure timely closings and payments while delivering proactive customer service.

You will work with Relationship and Portfolio Managers in a fast-paced, detail-oriented team, using banking software and MS Office to keep files current and compliant, with opportunities to grow and

Qualifications

• High School diploma or equivalent.
• Strong organizational, problem-solving, and interpersonal skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite or Google Suite.
• Ability to quickly learn and navigate specialized banking software and systems.
• Bilingual in Spanish is preferred if applicable.

Responsibilities

• Coordinate end-to-end loan administration for pipeline loans including gathering paperwork and engaging third parties.
• Schedule and coordinate crucial meetings (kick-off, annual reviews) with customers and Relationship/Portfolio Managers.
• Ensure timely closings, post-closing follow-ups, and proper payment setup.
• Prepare weekly Market Meeting packets and monitor maturing loans.
• Maintain complete customer loan files and coordinate with DocPrep/Booking/Funding to refine workflows.

Skills

Organizational skills

Problem-solving

Interpersonal skills

Verbal and written communication

MS Office / Google Suite

Banking software/system navigation

Spanish language (preferred)

Education

High School diploma

Tools

Microsoft Office Suite

Google Suite

Banking software

Job description

High Plains Bank in Longmont, CO is hiring a Customer Concierge to support loan operations, renewals and maintenance. You will coordinate end-to-end loan administration, gather documents, engage third parties, and ensure timely closings and payments while delivering proactive customer service.

You will work with Relationship and Portfolio Managers in a fast-paced, detail-oriented team, using banking software and MS Office to keep files current and compliant, with opportunities to grow and