Community Coordinator

City of New York; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

City of New York Finance team in the Traffic Operations division seeks two Community Coordinator positions. Responsibilities include handling chargebacks, disputes, and fraud checks for ParkNYC and related systems, with timely correspondence to customers and management.

The role emphasizes detail-orientation, analytical thinking, and collaboration across units to improve operations and customer service. Career path supports policy and procedural enhancements.

Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties.
• High school graduation or equivalent with six years of related experience; at least one year of experience as described above.

Responsibilities

• Investigate and resolve chargebacks, disputes related to parking meters and ParkNYC.
• Research transactions and gather supporting documentation for chargeback investigations.
• Draft correspondence and compile evidence to dispute chargebacks with accuracy.
• Prepare, submit, and track chargeback responses by established deadlines.
• Research AMEX chargebacks and prepare monthly worksheets and reports.
• Review ParkNYC accounts for fraudulent activity and verify refunds.
• Follow up with customers by phone and written correspondence to provide updates.
• Draft responses to customer correspondence on behalf of senior management.
• Prepare reports, perform analyses, and suggest process improvements.
• Assist with planning activities and policy improvements; support special projects.

Skills

Attention to detail

Analytical thinking

Communication skills

Dispute resolution

Transaction research

Education

Bachelor's degree

High school diploma or equivalent

Job description

• Job Category: Finance, Accounting, & Procurement
• Salary Band: $90,000 to $100,000
• Compensation: USD 62,868 - USD 97,593

Job Description

The Finance team within DOT's Traffic Operations division is seeking to fill two (2) Community Coordinator positions within their Customer Service Unit. The ideal candidates will be detail-oriented, organized, and analytical, with responsibility for processing and disputing chargeback claims, identifying potential fraudulent activity, and providing accurate and timely information to support the customer service team and ensure efficient operations.

• Investigate and resolve chargebacks, customer disputes, and complaints related to parking meters, ParkNYC, garages, and other parking payment systems.
• Research transactions and gather supporting documentation to investigate chargebacks and customer disputes.
• Draft correspondence and compile supporting evidence to dispute chargebacks, ensuring all transaction and account information is accurate and complete.
• Prepare, submit, and track accurate and timely chargeback responses in accordance with established deadlines.
• Research, process, and respond to American Express (AMEX) chargebacks through the AMEX system, including the preparation of required monthly worksheets and reports.
• Review ParkNYC accounts for fraudulent activity, particularly account closure requests, and verify the accuracy of refunds.
• Follow up with customers by telephone and written correspondence to provide updates, obtain additional information, address inquiries, resolve outstanding issues, and ensure timely resolution of customer concerns.
• Draft responses to customer correspondence on behalf of senior management.
• Prepare reports, perform analyses, and recommend process and operational improvements.
• Assist with planning activities and recommend policy and procedural improvements to enhance program effectiveness.
• Assist with special projects and assignments as required.

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.