Community Coordinator

New York City Department of Transportation; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

The New York City Department of Transportation Finance team, Traffic Operations division, seeks two Community Coordinators to handle chargebacks, disputes, and customer inquiries. You will investigate transactions, draft evidence, and ensure timely responses to support efficient operations.

Responsibilities include AMEX chargebacks, fraud checks on ParkNYC accounts, and preparation of reports. Strong communication, organization, and analytical skills are essential for success.

Qualifications

• Bachelor's degree with two years in community work or related duties; or high school diploma with six years experience; or equivalent with at least one year in a comparable role.
• Experience in customer service, dispute processing, or operational support is preferred.
• Familiarity with policy adherence and documentation standards.

Responsibilities

• Investigate and resolve chargebacks, disputes, and complaints related to parking meters and ParkNYC systems.
• Research transactions and gather supporting docs for chargebacks and disputes.
• Draft correspondence and prepare evidence to dispute chargebacks.
• Submit and track chargeback responses within deadlines.
• Process AMEX chargebacks and prepare monthly worksheets and reports.
• Review ParkNYC accounts for fraud and verify refund accuracy.
• Follow up with customers by phone and written communication to resolve issues.
• Draft responses to customer inquiries on behalf of senior management.
• Prepare reports and perform analyses to identify process improvements.
• Assist with planning activities and policy/procedural improvements.
• Support special projects and assignments as needed.

Skills

Policy adherence

Excel

Word

Access

Verbal communication

Written communication

Multi-tasking

Education

Bachelor's degree + 2 years

HS diploma + 6 years

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

The Finance team within DOT's Traffic Operations division is seeking to fill two (2) Community Coordinator positions within their Customer Service Unit. The ideal candidates will be detail-oriented, organized, and analytical, with responsibility for processing and disputing chargeback claims, identifying potential fraudulent activity, and providing accurate and timely information to support the customer service team and ensure efficient operations.

• Investigate and resolve chargebacks, customer disputes, and complaints related to parking meters, ParkNYC, garages, and other parking payment systems.
• Research transactions and gather supporting documentation to investigate chargebacks and customer disputes.
• Draft correspondence and compile supporting evidence to dispute chargebacks, ensuring all transaction and account information is accurate and complete.
• Prepare, submit, and track accurate and timely chargeback responses in accordance with established deadlines.
• Research, process, and respond to American Express (AMEX) chargebacks through the AMEX system, including the preparation of required monthly worksheets and reports.
• Review ParkNYC accounts for fraudulent activity, particularly account closure requests, and verify the accuracy of refunds.
• Follow up with customers by telephone and written correspondence to provide updates, obtain additional information, address inquiries, resolve outstanding issues, and ensure timely resolution of customer concerns.
• Draft responses to customer correspondence on behalf of senior management.
• Prepare reports, perform analyses, and recommend process and operational improvements.
• Assist with planning activities and recommend policy and procedural improvements to enhance program effectiveness.
• Assist with special projects and assignments as required.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Understands the importance of following policies and procedures.
• Proficiency in the use of Microsoft Excel, Word, and Access.
• Excellent verbal and written communication skills.
• Ability to multi-task and respond quickly to issues.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.