Parking Summons Case Advocate

City of New York; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Remote work up to 2 days per week

Job summary

The City of New York's Department of Finance is seeking a Parking Summons Case Advocate to assist the public with parking and camera summons issues, conduct research, and provide effective advocacy and resolution.

Reporting to the Taxpayer Advocate, the role involves interviewing respondents, explaining procedures, advising on appeal rights, and coordinating with DOF offices and elected officials to resolve complex cases.

Qualifications

• Bachelor's degree and two years of experience in community work or related duties.
• High school diploma with six years of related experience.

Responsibilities

• Investigate and respond to complaints and inquiries related to parking summonses and camera violations.
• Provide case advocacy and resolution for the public in disputes.
• Research systemic issues and liaise with DOF business units to address complex cases.
• Maintain a case management system and assist in periodic reports.

Education

Bachelor's degree

High school diploma

Job description

• Job Category: Constituent Services & Community Programs
• Salary Band: $70,000 to $80,000
• Compensation: USD 62,868 - USD 72,298

Job Description

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF's Office of the Taxpayer & Parking Summons Advocate is an independent office within DOF that is charged with ensuring and promoting fairness and integrity in the parking summons dispute resolution process. Reporting directly to the commissioner of the Department of Finance, the Office of the Taxpayer & Parking Summons Advocate serves members of the public who wish to dispute, or have disputed, their parking summonses. It is responsible for bridging the gap between the public and DOF staff involved in the adjudication of parking summonses.

The Office of the Parking Summons Advocate offers an excellent opportunity for a well-organized and motivated individual to serve as a Parking Summons Case Advocate. The ideal candidate will assist members of the public with parking and camera summons-related issues and complaints, conduct research, and provide effective case advocacy and resolution.

The Parking Summons Case Advocate will provide technical and procedural guidance to individuals seeking to dispute parking and camera summonses. The position will also involve interacting with NYC Council members and representatives from the offices of elected officials regarding matters referred to the Office.

Responsibilities include investigating, researching, and responding to complaints and inquiries related to parking summonses, camera violations, the adjudication process, and other related matters. The Case Advocate will identify and analyze systemic issues arising from these inquiries and liaise with DOF business units to address and resolve difficult cases and resolve complex problems.

Reporting directly to the Taxpayer Advocate, the selected candidate’s duties and responsibilities will include, but not be limited to the following:

• Conduct interviews with respondents, gather relevant information for hearings and appeals, and explain the procedure for disputing summonses and policies.
• Communicate and explain actions taken to respondents, referencing applicable laws, regulations, and procedures, and advise them of their available appeal rights.
• Counsel respondents on penalties and payment methods after hearings and appeals are conducted.
• Advocate for motorists with DOF operating/functional offices and divisions, to resolve issues with obvious administrative defects.
• Liaise between respondents, offices of elected officials, community partners, and DOF business operations on individual cases and broader parking and adjudications issues.
• Research, investigate, and identify complaints and recurrent systemic issues within DOF and external agency processes, procedures, and standards. As necessary, confer with the Taxpayer Advocate concerning issues that may be stemming from other government agencies. Make recommendations for systemic change.
• Participate in activities to provide guidance to targeted audiences on case advocacy, case criteria and delegated authorities. Participate in internal and external community-based training, education, projects, and initiatives, as needed.
• Maintain a case management system with respect to inquiries handled.
• Compile, prepare, and analyze data to assist the Taxpayer Advocate in any periodic reports required by the Commissioner, by statute, or otherwise.
• Travel to DOF business centers in all boroughs as needed to perform Parking Summons Advocate unit duties.
• Meet with respondents in person, by telephone, via email, and web conference, to perform advocacy duties.
• Keep abreast of relevant parking and camera violation laws, rules, regulations, and agency rules, regulations, and changes thereto.
• Perform other duties as assigned.

Additional Information

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.