Community Connector (Part-Time)

Brown County United Way; Green Bay (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

Brown County United Way (BCUW) is seeking a part-time Community Connector to support NWTC students through two programs: Pathways to Thrive @NWTC and Ride United TRIO. The Connector serves as a trusted contact, helping students identify goals, access campus and community resources, and make measurable progress toward educational and financial stability.

The role also coordinates transportation assistance through Ride United and liaises between NWTC TRIO and BCUW.

Qualifications

• Ability to build trusting, respectful relationships with diverse students.
• Excellent listening, verbal and written communication.
• Compassionate, nonjudgmental, strengths-based approach.
• Strong organizational, time-management, and documentation skills.
• Ability to work independently and with partners.
• Basic technology proficiency for digital communication and data entry.

Responsibilities

• Engage students regularly to identify barriers and progress toward goals.
• Coordinate transportation through Ride United and track requests.
• Refer students to NWTC and community resources via warm referrals.
• Maintain confidential records and document interactions in the program data system.
• Collaborate with NWTC TRIO staff and BCUW partners.
• Attend program meetings and complete assigned tasks.

Skills

Interpersonal skills

Active listening

Verbal and written communication

Problem-solving

Organizational skills

Independent work

Tools

Data tracking systems

Job description

Brown County United Way (BCUW) is seeking a part-time Community Connector to support students participating in two programs in partnership with Northeast Wisconsin Technical College (NWTC).

The first, Pathways to Thrive @NWTC, is a pilot program designed to help students—particularly those experiencing financial and other barriers—successfully complete their education, pursue sustainable employment, and build greater financial stability. The second is Ride United, which provides transportation assistance to eligible students participating in NWTC's TRIO program.

The Community Connector will serve as a trusted and consistent point of contact for participating students, helping them identify goals, navigate challenges, access campus and community resources, and make measurable progress toward educational and financial stability.

The position will also coordinate transportation assistance through Ride United and serve as a liaison between NWTC's TRIO program and BCUW.

The ideal candidate will demonstrate strong relationship-building skills, proactive problem‑solving, sound judgment, and the ability to support students with empathy while maintaining clear expectations, professional boundaries, and accountability.

Position Summary

Brown County United Way (BCUW) is seeking a part-time Community Connector to support students participating in two programs in partnership with Northeast Wisconsin Technical College (NWTC).

The first, Pathways to Thrive @NWTC, is a pilot program designed to help students—particularly those experiencing financial and other barriers—successfully complete their education, pursue sustainable employment, and build greater financial stability. The second is Ride United, which provides transportation assistance to eligible students participating in NWTC's TRIO program.

The Community Connector will serve as a trusted and consistent point of contact for participating students, helping them identify goals, navigate challenges, access campus and community resources, and make measurable progress toward educational and financial stability.

The position will also coordinate transportation assistance through Ride United and serve as a liaison between NWTC's TRIO program and BCUW.

The ideal candidate will demonstrate strong relationship‑building skills, proactive problem‑solving, sound judgment, and the ability to support students with empathy while maintaining clear expectations, professional boundaries, and accountability.

Key Responsibilities

Pathways to Thrive @NWTC – Student Engagement and Resource Navigation

• Build trusting relationships with participating students and maintain regular, proactive engagement throughout their involvement in the program.
• Work collaboratively with students to identify barriers to educational success and financial stability, including transportation, childcare, housing, food, finances, healthcare, and technology.
• Support students in establishing individualized goals, identifying measurable milestones, and developing practical action plans.
• Connect students to appropriate NWTC and community resources through warm referrals, track referral outcomes, and follow up to identify and resolve barriers to accessing services.
• Help students navigate challenges, problem‑solve, and build the knowledge, skills, and confidence needed to independently access resources over time.
• Monitor participant progress toward established goals, conduct regular check‑ins, and proactively engage students who may be experiencing difficulties or disengaging from the program.
• Maintain accurate and timely documentation of participant interactions, goals, referrals, progress, and outcomes in the program's data system.
• Independently manage routine participant support and resource navigation, collaborating with the BCUW Community Resource Navigator to address complex needs, troubleshoot unresolved barriers, and determine appropriate next steps.
• Maintain confidentiality, professional boundaries, and appropriate handling of sensitive participant information.

Ride United – Transportation Assistance

• Serve as the primary point of contact for Ride United transportation assistance requests from eligible NWTC TRIO students.
• Coordinate transportation assistance in accordance with established program guidelines, including reviewing requests, facilitating transportation arrangements, and troubleshooting service‑related issues.
• Maintain accurate records of transportation assistance provided, monitor program utilization, and provide regular updates and reports to the BCUW Community Resource Navigator.

Other Responsibilities

• Participate in relevant program meetings, training sessions, and coordination activities with BCUW and NWTC staff.
• Perform other duties as assigned.

Required Qualifications

• Strong interpersonal skills and the ability to build trusting, respectful relationships with individuals from diverse backgrounds.
• Strong listening, verbal and written communication, and practical problem‑solving skills.
• Ability to engage individuals using a compassionate, nonjudgmental, and strengths‑based approach.
• Strong organizational, time‑management, documentation, and follow‑through skills.
• Ability to work independently, take initiative, and collaborate effectively with colleagues and community partners.
• Ability to help individuals navigate complex systems and connect with appropriate community resources.
• Basic proficiency with technology, including digital communication and data‑tracking systems.
• Ability to follow established procedures, exercise sound judgment, and recognize when additional guidance or support is needed.

Preferred Qualifications

• Experience in resource navigation, social services, higher education, workforce development, community outreach, coaching, or a related field.
• Experience coordinating services or working collaboratively across organizations or service systems.
• Familiarity with Brown County community resources and/or lived experience navigating educational, workforce, or support systems.
• Fluency in a language other than English, particularly Spanish, Somali, or Hmong, is an advantage.