Community Concierge & Visitor Experience

Ciel Senior Living; Vernon Hills (IL); On-site; USD 32,000 - 44,000; Full time

Job summary

The Ciel Senior Living community in Vernon Hills, IL is seeking a friendly Concierge to greet visitors, coordinate tours, and handle a multi-line phone system. You will be the first impression of the community and provide clerical support to the administrative staff.

Responsibilities include guiding tours, assisting residents and families, managing mail and office tasks, and helping with dining room service as needed. A professional demeanor and strong English communication are required.

Qualifications

• High school diploma or equivalent required.
• Able to read, write, and understand English.
• Ability to follow instructions and remain calm during emergencies.
• Experience using computer software (Microsoft Office).

Responsibilities

• Greet visitors and respond to inquiries.
• Arrange tours of the property for visitors.
• Answer a multi-line telephone and direct calls.
• Provide clerical support to administrative staff.
• Maintain reception area and property literature.
• Assist in dining room service as needed.
• Support marketing through resident interactions during tours and calls.
• Notify supervisors of resident changes as observed.
• Maintain a safe, clean lobby and work environment.

Skills

Customer service

Communication skills

Professionalism

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Ciel Senior Living community in Vernon Hills, IL is seeking a friendly Concierge to greet visitors, coordinate tours, and handle a multi-line phone system. You will be the first impression of the community and provide clerical support to the administrative staff.

Responsibilities include guiding tours, assisting residents and families, managing mail and office tasks, and helping with dining room service as needed. A professional demeanor and strong English communication are required.