Community Concierge - The Gathering Spot Atlanta

The Gathering Spot; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Gathering Spot is seeking a Community Concierge to assist members with onboarding, events, restaurant needs, and everyday club usage. You will collaborate with the Membership Department to ensure smooth operations and exceptional service for a diverse member community.

Key duties include member onboarding, tours, reservations, A/V troubleshooting, and handling communications. A customer-first mindset and strong organizational skills are essential for success in this role.

Qualifications

• Experience in fast-paced club or hospitality environments.
• Excellent verbal and written communication abilities.
• Strong organizational and multitasking capabilities.
• Ability to stand for long periods during shifts.
• Collaborative team player with flexible scheduling.

Responsibilities

• Onboard new members into required systems and onboarding processes.
• Work with concierges, operations management, and the membership team.
• Assist members with day-to-day club usage and inquiries.
• Troubleshoot app, conference room, and event usage issues.
• Create call lists and manage mass emails.
• Monitor and respond to member communications and bookings.
• Give tours of the club and handle reservations.
• Troubleshoot A/V for members and guests.
• Oversee club aesthetics and upkeep.
• Discuss club offerings per brand standards.
• Curate digital marketing and signage content for entertainment.
• Gauge member feedback and overall wellness of the membership.
• Sort and distribute club communications and mail.
• Check in guests and members.

Skills

Organizational skills

Multitasking

Active listening

Communication

Team spirit

Flexibility

Standing for long periods

Job description

Job Description

The Community Concierge assists club members with all requests, both inside and outside of the club, across all aspects of club utilization and functionality. This person is both knowledgeable and involved in all three aspects of the club. Membership, events, in both detail and functionality, and the restaurant are all areas in which the Community Concierge is expected to have a detailed understanding of utilization and function. A secondary function of this position is assisting other club departments with tasks and projects as their direct reports see fit. This position falls under the umbrella of the Membership Department division.

Responsibilities

• Manually entering all new members into all required systems to complete the onboarding process.
• Work within a team to include other concierges, operations management and membership team
• Assist members in the day-to-day use of the club
• Troubleshooting app, conference room, and event usage errors
• Complete call lists
• Construct and manage mass emails
• Monitor and respond to emails from members and potential members
• Give tours of the club
• Handle reservations and booking inquiries
• Troubleshooting A/V for members and guests
• Oversee the aesthetics and upkeep of the club
• Discuss the club according to brand standards
• Content curation of digital marketing and signage as it pertains to entertainment throughout the club
• Reaching out to members and gauging feedback regarding club experience and satisfaction, and general wellness of the members
• Sorting and distributing communications regarding mail
• Checking in both guests and members
• Must be able to stand for long period of time

Requirements

• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts as needed
• Ability to stand for long periods of time at a standing desk

The Gathering Spot is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.