Community Concierge & Front Desk Specialist

Condominium Associates, Inc.; Tampa (FL); On-site; USD 17,000 - 28,000; Part time

Job summary

Condominium Associates, Inc. seeks a Part-Time Front Desk Concierge in Tampa, FL to greet residents and guests, manage front desk operations, and support community services and security procedures.

The role collaborates with the CAM and onsite management to ensure exceptional resident experiences. The ideal candidate will have strong customer service experience, proficiency in Microsoft Office, and familiarity with community management software.

Qualifications

• High school diploma or equivalent required.
• Experience in property management or hospitality preferred.
• Proficiency with Microsoft Office Suite and CSIM software is a plus.

Responsibilities

• Serve as the primary point of contact for residents, guests, vendors, contractors, and visitors entering the community or association facility.
• Provide professional, courteous, and responsive customer service at all times.
• Answer incoming calls, respond to resident inquiries, and direct requests to the appropriate department or team member.
• Maintain a professional and welcoming front desk presence while monitoring lobby and reception areas.
• Verify and document visitor, vendor, contractor, and delivery access in accordance with community procedures.
• Assist with enforcing building access, guest registration, and security protocols established by the association.
• Maintain visitor logs, incident reports, package records, and other required documentation.
• Receive, organize, and distribute resident packages, deliveries, and community correspondence.
• Notify residents of deliveries, visitors, maintenance activities, and community updates as required.
• Assist residents with general questions regarding community procedures, amenities, events, and association services.
• Create and submit work orders or service requests through CINC Association Management software or applicable systems.
• Assist with resident communications, newsletters, notices, and community announcements.
• Support the Community Association Manager with administrative tasks, filing, recordkeeping, and document organization.
• Assist with preparation and distribution of meeting notices, forms, and community materials.
• Coordinate communication with vendors, contractors, and onsite personnel.
• Monitor common areas and report maintenance, safety, security, or operational concerns to management.
• Assist with amenity reservations, access control procedures, and community event coordination.
• Maintain confidentiality of resident information, Board communications, and association records.
• Follow association governing documents, community rules, safety procedures, and company policies.
• Monitor the pool and surrounding areas to support compliance with community pool rules and safety guidelines.
• Verify resident and guest access to the pool area in accordance with established community procedures.
• Observe pool activities and promptly report unsafe behavior, incidents, or safety concerns to management.
• Monitor cleanliness and organization of pool decks, furniture, equipment, and surrounding amenities; report deficiencies and coordinate appropriate follow-up.
• Document pool-related incidents, rule violations, and maintenance concerns and notify management promptly.
• Assist with pool-area opening and closing procedures when assigned.
• Other duties as assigned.

Skills

Resident Relations

Front Desk Operations

Community Association Support

Visitor & Access Management

Communication Skills

Administrative Support

Recordkeeping & Documentation

Package & Delivery Management

Problem Solving

Attention to Detail

Professionalism

Confidentiality

Microsoft Office

CINC Association Management Software

Safety Awareness

Hospitality & Resident Experience

Pool Area Monitoring & Rule Compliance

Education

High school diploma or equivalent

Tools

Microsoft Office

CINC Association Management Software

Job description

Condominium Associates, Inc. seeks a Part-Time Front Desk Concierge in Tampa, FL to greet residents and guests, manage front desk operations, and support community services and security procedures.

The role collaborates with the CAM and onsite management to ensure exceptional resident experiences. The ideal candidate will have strong customer service experience, proficiency in Microsoft Office, and familiarity with community management software.