Community Clinic Office Assistant - Client Experience

New Vista KY; Nicholasville (KY); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

New Vista KY is seeking an Office Assistant to provide administrative support to the unit and clientele, ensuring program goals are met and a welcoming clinic environment. You will greet clients, answer phones, schedule appointments, maintain accurate records in the EHR, handle payments, and assist clinical staff while upholding a trauma-informed, client-centered culture.

The role requires a high school diploma, customer service experience, a valid driver’s license, and reliable transportation;

Qualifications

• High School graduate or equivalent.
• Customer Service experience.
• Valid driver’s license, reliable operating transportation, and proof of current auto insurance.

Responsibilities

• Greet clients professionally and courteously.
• Answer telephones and respond to client inquiries.
• Schedule New Vista appointments for clientele to provide centralized access to health services.
• Maintain up-to-date client information in the computer system and EHR.
• Collect payments and maintain financial information in the EHR.
• Assist clinical staff in contacting clients, scheduling, and obtaining paperwork.
• Ensure a welcoming, trauma-informed environment for clients, staff and community.

Skills

Communication

Customer Service

Education

High School diploma or equivalent

Job description

New Vista KY is seeking an Office Assistant to provide administrative support to the unit and clientele, ensuring program goals are met and a welcoming clinic environment. You will greet clients, answer phones, schedule appointments, maintain accurate records in the EHR, handle payments, and assist clinical staff while upholding a trauma-informed, client-centered culture.

The role requires a high school diploma, customer service experience, a valid driver’s license, and reliable transportation;