Clinic Front Desk & Admin Support Specialist

New Vista of the Bluegrass Inc; Frankfort (KY); On-site; USD 30,000 - 36,000; Full time

Job summary

New Vista of the Bluegrass Inc. in Frankfort, KY, seeks an Office Assistant to provide administrative support at our Franklin County Clinic.

The role coordinates messages, schedules appointments, and ensures a welcoming, trauma-informed environment for clients and staff. Requirements include a high school diploma, customer service experience, a valid driver's license, reliable transportation, and proof of auto insurance.

Qualifications

• High School graduate or equivalent required.
• Customer Service experience required.
• Valid drivers license with reliable transportation and proof of auto insurance.
• Greet clients professionally and assist with scheduling and inquiries.

Responsibilities

• Greet clients, interfacing with them in a professional, courteous, and sensitive manner.
• Answer telephones and respond to client calls and inquiries.
• Schedule New Vista appointments for clientele, providing a centralized experience to health services.
• Provide feedback to enhance clinic healthcare experience and ensure a welcoming environment.
• Ensure clients can access telehealth and navigate the clinic process smoothly.
• Keep client information up-to-date in the computer system and EHR.
• Collect payments and maintain financial information in the EHR.
• Assist clinical staff with contacting clients, scheduling, and paperwork.

Skills

Customer Service

Education

High School graduate or equivalent

Valid drivers license

Job description

New Vista of the Bluegrass Inc. in Frankfort, KY, seeks an Office Assistant to provide administrative support at our Franklin County Clinic.

The role coordinates messages, schedules appointments, and ensures a welcoming, trauma-informed environment for clients and staff. Requirements include a high school diploma, customer service experience, a valid driver's license, reliable transportation, and proof of auto insurance.