Community Case Manager & Field Counselor

ICL; New York (NY); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Generous Paid Time Off

Employee Wellness Programs

Learning & Development Opportunities

Commuter Benefits

Job summary

ICL is seeking a field-based role to support individuals in the community. The position involves home visits, counseling, and coordinated services to help consumers access medical, social, educational, vocational, and financial resources.

Most duties are carried out with supervision but rely on independent initiative. Experience in direct services for mental health needs is preferred; travel to consumer residences is required.

Qualifications

• Bachelor’s degree in a human services field.
• Associate’s degree in a human services field and two years of full-time direct service experience.
• High school diploma/GED and four years of full-time human services experience.

Responsibilities

• Conduct home visits to provide supportive counseling and independent living assistance.
• Help consumers modify behaviors, build insight, and develop coping skills.
• Assess needs, gather medical/psychosocial information, and develop individualized service plans.
• Maintain accurate case records, documentation, assessments, and quarterly reviews.
• Provide 1:1 and group counseling using cognitive-behavioral and skills-training techniques.
• Coordinate services with care managers, ICL staff, and external providers.
• Assist consumers in accessing community resources, benefits, and vocational opportunities.
• Perform crisis assessment and intervention; refer to appropriate services.
• Accompany consumers to medical, social service, and government appointments.
• Report incidents and complete incident documentation per policy.
• Conduct safety and cleanliness inspections of consumer residences.
• Plan and facilitate recreational or social activities.
• Participate in meetings, supervision, and required training.
• Advocate for consumer needs within ICL and with external providers.
• Support discharge planning and goal achievement.
• Perform other related duties as assigned.

Skills

Direct service experience

Counseling

Crisis intervention

Case management

Service coordination

Education

Bachelor’s degree in human services

Associate’s degree in human services + 2 years experience

High school diploma/GED + 4 years experience

Job description

ICL is seeking a field-based role to support individuals in the community. The position involves home visits, counseling, and coordinated services to help consumers access medical, social, educational, vocational, and financial resources.

Most duties are carried out with supervision but rely on independent initiative. Experience in direct services for mental health needs is preferred; travel to consumer residences is required.