Community Care Navigator

CHSGa; Athens (GA); On-site; USD 52,000 - 68,000; Full time

Job summary

NextStep Care in Athens, GA is seeking a dedicated Case Manager to coordinate high-quality home and community-based services for members and families, while liaising with providers to ensure outcomes. You will monitor wellbeing, document interventions, and maintain strong communication with the care team.

You will participate in after-hours on-call rotations, help build relationships with stakeholders, and contribute to a mission-driven nonprofit known for compassionate care in the community.

Qualifications

• Bachelor’s degree in social work or related human services field is required with 2 years of work experience.
• Experience in social work, home and community-based services, healthcare or geriatrics preferred.

Responsibilities

• Acts as a liaison between members and home and community-based service providers to facilitate quality and cost-effective care and outcomes.
• Provides education and support to members and their families regarding community resources and services.
• Develop effective, collaborative relationships with key stakeholders including primary care providers, managed care plan providers, home and community-based service providers (HCBS), formal/informal caregivers and families.
• Maintains regular communication with members through phone calls and home visits to monitor their wellbeing and adjust careplans as needed.
• Records and documents interventions and member information completely and accurately, in accordance with payer and organization guidelines.
• Collaborates and communicates with internal team members, including Central Intake and Assessment Team members, to ensure continuity of care for assigned members.
• Identifies and resolves care plan variances, including barriers to primary and specialized medical care, to ensure effectiveness of member’s careplan.
• Assesses and addresses member engagement and behavior to support optimal health and functional status.
• Participates in after-hours on-call rotation requirements, as assigned.
• Maintains and monitors quality of services through collaboration with the Quality Assurance and Education Team and Care Management Director. Participating in Community Outreach as outlined in Quarterly Outreach plan.
• Support the training and onboarding of new team members.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System, in a professional manner.
• Performs other duties as necessary to ensure the success of the System.

Skills

Communication

Empathy

Resourcefulness

Collaboration

Problem Solving

Organization

Cultural Competence

Advocacy

Ethical and Legal Knowledge

Education

Bachelor’s degree in social work or related human services field

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

NextStep Care in Athens, GA is seeking a dedicated Case Manager to coordinate high-quality home and community-based services for members and families, while liaising with providers to ensure outcomes. You will monitor wellbeing, document interventions, and maintain strong communication with the care team.

You will participate in after-hours on-call rotations, help build relationships with stakeholders, and contribute to a mission-driven nonprofit known for compassionate care in the community.