Community Builder for Youth & Volunteers

Paycom - ATS; Baltimore (MD); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Paid time off (PTO)

Employer-matched 403(b) plan

Job summary

Thread in Baltimore seeks a Community Manager to lead site-based communities by building authentic, trust-based relationships among young people and volunteers. You will work with the Director of Communities to activate volunteers and ensure each young person is supported toward their goals.

You will track engagement, coach volunteer leaders, and collaborate with program teams to deliver inclusive, belonging-focused programming and measurable outcomes for youth and communities.

Qualifications

• Minimum of three years of success in community organizing, coaching, youth development, volunteer engagement, education, or a related field.
• Experience coaching individuals, facilitating groups, and developing volunteer or community leaders.
• Demonstrated ability to lead through others, mobilizing volunteers toward shared goals without formal authority.
• Experience recruiting, training, or coaching volunteers preferred.
• Familiarity with Baltimore-area schools, out-of-school-time programs, and community organizations preferred.

Responsibilities

• Track the health of your community, including young person progress, volunteer engagement, and emerging needs.
• Ensure every young person is surrounded by volunteers who know their goals and are equipped to support them.
• Identify young people who are disengaging or off-track, and mobilize the right relationships and resources.
• Step in directly with a young person when urgency or complexity requires it.
• Build authentic, trusting relationships with volunteers so they feel known, valued, and connected to Thread's mission.
• Communicate proactively, follow through on commitments, and address concerns quickly.
• Identify, coach, and retain volunteer leaders, including Heads of Family and GrandParents.
• Intervene early when volunteer engagement begins to weaken.
• Cultivate an inclusive community where young people and volunteers experience belonging and shared ownership.
• Mobilize participation in Thread programming, threadHOURS, threadCONNECT, and community-wide events.
• Apply community-organizing principles to re-engage young people and volunteers who are becoming disconnected.
• Identify what young people and volunteers need and connect them to the right resources, opportunities, and teams.
• Surface patterns in unmet needs and access barriers to the Director of Communities.
• Partner with program, resources, recruitment, career pathways, data, and communications colleagues to support young people through each stage of their journey.
• Receive new volunteers through a warm hand-off and ensure they are onboarded, activated, and retained.
• Develop, monitor, and adjust community engagement plans using data and relationship-based knowledge.
• Use Thread's systems to document relationships, track engagement, and inform decisions.

Skills

Relationship building

Facilitation

Communication

Coaching

Interpersonal skills

Organization

Data-informed decisions

Trauma-informed approach

Multilingual ability

Job description

Thread in Baltimore seeks a Community Manager to lead site-based communities by building authentic, trust-based relationships among young people and volunteers. You will work with the Director of Communities to activate volunteers and ensure each young person is supported toward their goals.

You will track engagement, coach volunteer leaders, and collaborate with program teams to deliver inclusive, belonging-focused programming and measurable outcomes for youth and communities.