Community Builder & Events Specialist

lululemon; Phoenix (AZ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Extended health & dental

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Community Specialist to execute the store's community strategy by engaging with the local community, building relationships, and supporting product seeding and events. You will collaborate with store leadership, manage relationships with ambassadors and partners, and deliver a world-class guest experience on the floor while bringing a community perspective to every guest interaction.

Ideal candidates have at least 1 year in customer service or grassroots marketing, strong

Qualifications

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building
• Education: High school diploma/GED/equivalent, or above
• Experience building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities

Responsibilities

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end‑to‑end guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Job description

lululemon is seeking a Community Specialist to execute the store's community strategy by engaging with the local community, building relationships, and supporting product seeding and events. You will collaborate with store leadership, manage relationships with ambassadors and partners, and deliver a world-class guest experience on the floor while bringing a community perspective to every guest interaction.

Ideal candidates have at least 1 year in customer service or grassroots marketing, strong