Community Branch Relationship Advisor

Zionsbancorp; Prescott (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life & Disability Insurance

401(k) plan

Paid Time Off & Holidays

Tuition Reimbursement

Job summary

National Bank of Arizona (NBAZ) is recruiting a Branch Relationship Banker for the Willow Creek/Prescott, AZ location. The role emphasizes full-service banking with a sales focus, handling new accounts, consumer loans, and client services issues.

The ideal candidate has strong customer service and communication skills, cross-selling ability, and basic banking product knowledge. NMLS registration is required by law. This position operates Monday–Friday with standard banking hours.

Qualifications

• High School diploma or equivalent and 1 years’ experience in sales, teller, new accounts or loan processing or other directly related experience.
• Previous experience in a financial sales representative-oriented role preferred.
• Working knowledge of mathematical calculations and standard banking products, services and transactions.
• Solid knowledge of all retail products and services. Basic knowledge of consumer lending applications.
• Proven customer service, interpersonal and communication skills, both verbal and written.
• Effective selling, cross-selling and referral skills.
• Solid mathematical, problem-solving and negotiation skills.
• Solid interpersonal & relationship building skills.
• Strong attention to detail and time management.
• Proficient in basic computer skills.
• Bilingual proficiency in English and Spanish languages, is preferred.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act.

Responsibilities

• Performs full-service banking services to new and existing customers within the branch, with a primary focus on sales and service.
• Resolve client concerns through direct personal action or by referring clients to an alternative bank department’s resource.
• Responsible for making appropriate referrals for other bank products and services, including commercial lending products.
• Follows up with clients as needed.
• May be responsible to perform cash transactions, open or update accounts, originate and close consumer or small business loans.
• Responsible for resolving customer service issues.
• Establishes, expands and maintains a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
• May be responsible for processing cash transactions and other customer service duties within the branch.
• Other duties as assigned.

Skills

Customer service

Interpersonal & communication skills

Selling & cross-selling

Bilingual English/Spanish

Education

High School diploma or equivalent

NMLS registration under SAFE Act (preferred)

Tools

Basic computer skills

Job description

National Bank of Arizona (NBAZ) is recruiting a Branch Relationship Banker for the Willow Creek/Prescott, AZ location. The role emphasizes full-service banking with a sales focus, handling new accounts, consumer loans, and client services issues.

The ideal candidate has strong customer service and communication skills, cross-selling ability, and basic banking product knowledge. NMLS registration is required by law. This position operates Monday–Friday with standard banking hours.