Assistant Branch Manager

Newburyport Bank; Newburyport (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Newburyport Bank is seeking a detail‑oriented Assistant Branch Manager to lead daily branch operations, coach staff, and uphold exceptional customer service. You will drive sales, ensure regulatory compliance, and partner with management to meet performance goals across the network.

From the local community to enterprise partnerships, you will represent the bank at events, supervise staff, and maintain product knowledge and training.

Qualifications

• High school diploma required; Associate’s degree preferred.
• Minimum of 3 years of retail banking and/or customer service experience; supervisory experience strongly preferred.
• Strong knowledge of branch operations and systems, proficiency in basic office software, and ability to work at any branch location as needed.

Responsibilities

• Leads, coaches, trains, and develops branch staff through regular feedback, one-on-ones, performance reviews, cross-training, and disciplinary action as needed.
• Oversees daily branch operations, including staffing and scheduling, opening and closing procedures, night deposits, transactions, account maintenance, cash and coin ordering, cash and ATM functions, audits, reports, timecards, policy exceptions and transaction overrides, and process improvements.
• Partners with management to achieve branch sales goals, develop sales strategies, and strengthen customer relationships through needs-based conversations, product recommendations, account services, customer feedback and issue resolution, loan and financial advisory referrals, and collaboration with internal business partners.
• Represents the Bank at networking, volunteer, and community events to strengthen relationships and support business development.
• Maintains current knowledge of Bank products, policies, procedures, and applicable regulations through required training and ensures compliance with Bank, federal, state, consumer regulatory, and BSA requirements.

Skills

Leadership

Customer service

Branch operations

Supervisory experience

Staff coaching

Education

High school diploma

Associate’s degree

Tools

MS Office

Job description

Description

Newburyport Bank is a community bank supported by the strength of our shared services organization, River Run, and banking affiliate, Pentucket Bank. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the personalized service our customers value. Here, you will discover opportunities that will guide you along your professional journey, and allow you to make a meaningful impact in your local community, as you join a team that champions integrity, collaboration, and continuous progress.

Journey Well!
The Assistant Branch Manager oversees daily branch operations to ensure exceptional customer service and operational excellence. Develops and coaches staff, models sales and service standards, and performs complex duties with accuracy, integrity, professionalism, and sound judgment.

Essential Job Functions

• Leads, coaches, trains, and develops branch staff through regular feedback, one-on-ones, performance reviews, cross-training, and disciplinary action as needed. Ensures employees meet performance, service, sales, and training expectations.
• Oversees daily branch operations, including staffing and scheduling, opening and closing procedures, night deposits, transactions, account maintenance, cash and coin ordering, cash and ATM functions, weekly and monthly audits, required reports, timecards, policy exceptions and transaction overrides, and process improvements.
• Partners with management to achieve branch sales goals, develop sales strategies, and strengthen customer relationships through needs-based conversations, product recommendations, account services, customer feedback and issue resolution, loan and financial advisory referrals, and collaboration with internal business partners.
• Represents the Bank at networking, volunteer, and community events to strengthen relationships and support business development.
• Maintains current knowledge of Bank products, policies, procedures, and applicable regulations through required training and ensures compliance with Bank, federal, state, consumer regulatory, and BSA requirements.

Requirements

Qualifications, Education, and Experience

• High school diploma required; Associate’s degree preferred.
• Minimum of 3 years of retail banking and/or customer service experience; supervisory experience strongly preferred.
• Strong knowledge of branch operations and systems, proficiency in basic office software, and ability to work at any branch location as needed.

Newburyport Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at [e-mail] or call 978-462-3136.

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.