Community Branch Leader: Lending & Team Growth

Trakstar; Billings (MT); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Altana Federal Credit Union is seeking a Branch Manager for the 24th Street Branch in Billings to lead daily operations, coach staff, and deliver exceptional member service. You will supervise tellers, manage cash processes, and provide lending services within your authority.

The ideal candidate has 3–5 years in consumer lending and leadership, thorough knowledge of financial products and regulatory requirements, and a customer-first mindset.

Qualifications

• Three to five years of consumer lending experience preferred.
• Three to five years in a leadership or management role, preferably in the financial industry.
• Strong understanding of financial products, services, and regulatory requirements.
• Proven ability to motivate and develop high-performing teams.
• Knowledge of branch operations, teller duties, and cash handling procedures.
• Excellent communication, organizational, and problem-solving skills.
• A member-first mindset and a passion for helping others achieve financial success.

Responsibilities

• Lead, coach, and develop branch team members to deliver exceptional member service.
• Supervise teller operations, ensuring efficient, accurate, and friendly service at the front line.
• Monitor and manage daily cash operations, including vault balancing, drawer audits, and ensuring compliance with cash handling policies.
• Provide consumer lending services to our members, including loan interviews, processing, and approvals within authority.
• Ensure branch compliance with all credit union policies, procedures, and regulatory requirements.
• Maintain branch security and risk management, including opening/closing procedures and safety protocols.
• Foster a positive, productive work environment that supports collaboration, accountability, and individual growth.
• Handle escalated member concerns or complex transactions with professionalism and care.
• Build and maintain strong relationships with members, supporting their long-term financial goals.
• Actively participate in community engagement and networking opportunities to promote Altana's presence.
• Promote Altana's Mission, Vision, and Core Values in every interaction.

Skills

Leadership

Consumer Lending

Communication

Cash Handling

Regulatory Knowledge

Job description

Altana Federal Credit Union is seeking a Branch Manager for the 24th Street Branch in Billings to lead daily operations, coach staff, and deliver exceptional member service. You will supervise tellers, manage cash processes, and provide lending services within your authority.

The ideal candidate has 3–5 years in consumer lending and leadership, thorough knowledge of financial products and regulatory requirements, and a customer-first mindset.